Meetings & Events Concierg

HEI Hotels & Resorts•Braselton, GA

1d•Onsite

About The Position

Manage in-house groups, meetings, and special events as the primary liaison between clients and resort operations while clients are on site. Deliver exceptional service through proactive communication, meticulous planning, operational coordination, and visible on-site leadership to ensure an outstanding client and guest experience. The role supports convention services managers, coordinates with resort departments, monitors event execution, and responds to client needs throughout programs.

Requirements

At least one year of experience in Convention Services, Catering Sales, Conference Services, Event Management, or a related hospitality field.
High school diploma or equivalent.
Working knowledge of hotel sales, catering, and event management systems, such as CI/TY, Delphi, Envision, or similar platforms.
Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams.
Strong understanding of hotel operations, banquet services, meeting space management, and luxury guest service standards.
Strong organizational and time-management skills, including the ability to manage multiple priorities in a fast-paced environment.
Ability to anticipate client needs and resolve issues quickly and professionally.
Excellent verbal and written communication skills and ability to interact effectively with clients, guests, vendors, and team members at all levels.
Strong attention to detail and commitment to service excellence.
Ability to work independently and collaborate effectively across departments.
Flexible schedule with availability to work evenings, weekends, and holidays as business demands require.

Nice To Haves

Bachelor's degree in Hospitality, Business, Communications, or a related field.

Responsibilities

Serve as the on-site point of contact for assigned groups, meetings, and events, assisting Convention Services Managers and ensuring program requirements are executed seamlessly.
Provide exceptional service throughout event execution and act as an on-site resource for clients, meeting planners, and internal departments.
Maintain communication with the Convention Services Manager, Banquet team, and Culinary team; help communicate changes to banquet event orders (BEOs), floor plans, timelines, and event specifications.
Walk assigned event spaces before client arrival to verify setup, cleanliness, signage, audiovisual requirements, food and beverage arrangements, and other details against approved plans.
Identify and address setup discrepancies, operational concerns, and service gaps, coordinating corrective action with Banquets and other resort departments.
Maintain a visible presence during events, monitor execution, and resolve issues before they affect the guest experience.
Meet with clients and meeting planners daily during programs to confirm satisfaction, address concerns, and identify evolving needs.
Liaise with clients and resort operational departments to convey requests, changes, and communications accurately and efficiently.
Communicate significant event updates, including attendance changes, timing adjustments, setup modifications, special requests, and other operational impacts, to appropriate departments in a timely manner.
Ensure event signage is accurate, professionally displayed, and positioned to guide attendees throughout the resort.
Conduct site inspections on behalf of remote sales managers and support resort sales efforts as needed.
Anticipate guest and client needs and exercise sound judgment and professionalism under pressure.
Provide detailed shift-end recaps documenting client feedback, operational updates, service recoveries, outstanding items, follow-up commitments, and information for subsequent shifts.
Respond promptly and professionally to guest, group, and client inquiries.
Follow company safety, security, and operational procedures, including reporting maintenance concerns, safety hazards, incidents, and accidents.
Maintain regular attendance and scheduling flexibility based on business needs.
Perform additional duties and responsibilities as assigned.

Benefits

Discounted hotel stays, spa services, golf, food and beverage, and retail.
Access to the YouDecide discount program, with negotiated discounts on travel, hotels, vacation planning, rental cars, entertainment, consumer goods and services, and mobile phones and plans.
Medical and dental insurance through Anthem Blue Cross Blue Shield.
Vision insurance through EyeMed.
Vacation, sick, and holiday time-off programs.
Pet insurance through ASPCA.
Supplemental, spousal, and child life insurance.
Short- and long-term disability coverage.
401(k) savings plan with matching funds.
Hotel room discount program.