MEETING & HOSPITALITY PLANNER

Compass Group•Cambridge, MA

2d•$60,000 - $62,000•Onsite

About The Position

Working as a Meeting & Hospitality Planner, you are responsible for Guest Services for a Conference Center. You will manage a team of coordinators and receptionists. You will be responsible for ensuring guest’s needs are met with high level of customer services.

Requirements

Event planning experience required
Professional and friendly interaction with clients under stress.
Team player mentality, respecting colleagues, sharing workload, and fostering trust.
Effective multitasking to achieve objectives.
Enthusiastic, adaptable, and detail-oriented with a focus on successful resolution
Efficient time management skills
Effective communication including understanding verbal and non-verbal cues, and active listening.
Strong interpersonal skills displaying cultural awareness and creating memorable experiences.
Problem solving abilities with initiative to resolve issues.

Nice To Haves

Strong Technical Skills are a bonus.

Responsibilities

Fulfill reservation requests using Reserve (Room Reservation System).
Handle service inquiries for already booked conference rooms.
Be aware of event schedule and building activity.
Assist in preparing pre and post planning meeting files (estimates, diagrams, etc.)
Conduct planning meetings in the absence of Event Coordinator
Coordinate orders for additional/outsourced services.
Act as a liaison for event needs with vendors and other site entities.
Enforce policies and procedures related to reservations.
Attend mandatory meetings, trainings, events, and complete in-service curriculum requirements
Perform other duties as assigned.
Assist the Event planner with day-to-day activities and responsibilities as needed.
Oversee the day-to-day operation.
Cross train with staff.