Meeting & Events Manager

Lotte New York Palace•New York, NY

3d•$80,000 - $85,000•Onsite

About The Position

The Meeting & Events Manager will be responsible for the management of all aspects and functions of the Convention Services Department in accordance with Hotel standards. Coordinates arrangements and details for clients' functions. Directs, implements and maintains a management philosophy that serves as a guide to Convention Services staff.

Requirements

Previous experience in Meetings and Events Manager role is a plus
Extensive experience in similar luxury establishment
Experience with Hotel Operations including VIP services
Food & beverage + banquet & catering experience is preferred
Strong attention to detail, accuracy + ability to work with speed and multitask
Working knowledge of Delph/Salesforcei, Opera, Excel, Word
Excellent communication skills, written and verbal
Excellent time management skills
Must be able to work a flexible schedule including some nights, weekends and holidays

Responsibilities

Produce Resumes, BEO's and process billing for Group room blocks and Banquet F&B functions in order to maximize revenue potentials
Ensure that all planning meets and exceeds Hotel luxury standards and VIP guest expectations
Conduct site visits & site inspections
Ensures that all documents (Resumes, BEO's) are completed and distributed in a timely manner to the necessary internal departments
Ensures that all guest room blocks, event room blocks, billing procedures, trace dates and any other necessary arrangements is transmitted correctly in the system prior to arrival
Maintains constant contact with the client to establish a rapport to ensure that the client is familiar with all facilities of the hotel, in addition to, the contract details with trace dates
Reviews requirements and space as per contract
Ensures that all deposit information is strictly enforced, and all billing procedures are established in the system by working directly with the Credit Department, Accounting Department and Sales Manager
Review all rooming lists given by the clients recognizing all VIPs, upgrades, and specific room requirements
Provides the client with an up-to-date rooming list with confirmation numbers
Works directly with each department internally to accomplish every group goal throughout the entire hotel
Completes a group resume on each group detailing all arrangements and distributes it to all corresponding departments
Reviews and approves all master bills
Follows up with the client after departure to insure they are aware of their valued business to the hotel and establishes a relationship for future services when needed
Host Planning Meetings, Site Inspections, Pre and Post Convention Meetings
Ensure guest satisfaction through the smooth execution and engagement of all assigned groups as measured by pre and post event survey data
Ensure that all specifications are implemented and executed to established guidelines
Accurately forecast group revenues according to established guidelines
Caters to high profile clients and talent