Meeting & Conference Services Coordinator AS8614
About The Position
This position serves as the facility, operations and event management facilitator with various responsibilities for organizing, supporting, and executing events within the Wes Watkins Center Meeting and Conference Services, the personnel programs, and services offered. This position is expected to be the point of contact for building tenants, university/contracted custodial personnel, and university department personnel dealing with the facility related matters. Working with the manager of Student Union Meeting and Conference Services, the position will also be a point of contact for situations pertaining to construction, renovation, and facility upkeep. This position provides supervision, direction and training for the WWC-Event Specialist, Student Building Managers and Set-up Crew. Responsibilities include but are not limited to facility management, approving room reservations, supervising/approving the production of the daily building schedule, enforcing facility use policies and arranging/coordination necessary equipment and staff to support meeting and events. It will: Assist in the development, service, and retention of the Meeting and Conference Services customer base. Identify prospective and off campus clients and proactively see and market the Student Union and Wes Watkins space for their meetings, conferences, banquets, receptions, weddings, dances, and their functions. In addition, It will proactively look for ways to improve profitability while increasing product offerings and providing world-class customer service. The position also coordinates the work of full time and student staff members that are responsible for the production, scheduling, training, technology and supervision of events. Heavy lifting and able to stand on feet for long periods of time.
Requirements
- Bachelor's (degree must be conferred on or before agreed upon start date)
- One year of customer service experience
- Ability to handle High Pressure, Stress Related, Possible confrontation w/ guests
- Proper ergonomics
- Ability to lift up to 50 lbs
- Able to stand on feet for long periods of time
Nice To Haves
- Master's
- Six years customer service
- Exceptional interpersonal skills
- Excellent written and verbal communication skills
- Experience in managing full-time employees
Responsibilities
- Facility management
- Approving room reservations
- Supervising/approving the production of the daily building schedule
- Enforcing facility use policies
- Arranging/coordinating necessary equipment and staff to support meetings and events
- Assist in the development, service, and retention of the Meeting and Conference Services customer base
- Identify prospective and off campus clients and proactively market the Student Union and Wes Watkins space for their meetings, conferences, banquets, receptions, weddings, dances, and their functions
- Proactively look for ways to improve profitability while increasing product offerings and providing world-class customer service
- Coordinates the work of full time and student staff members that are responsible for the production, scheduling, training, technology and supervision of events
- Provides supervision, direction and training for the WWC-Event Specialist, Student Building Managers and Set-up Crew
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
