Conference Services/Workplace Experience Coordinator
About The Position
The Conference Services/Workplace Experience Coordinator is a key member of the Cushman & Wakefield onsite account team for the client. This individual is responsible for supporting the daily operations of a dedicated conference center at a client’s site. This includes supporting meeting hosts in all aspects of meeting planning and execution, assisting with room scheduling, addressing questions, troubleshooting issues, and ensuring that spaces are work- and people-ready. The Coordinator collaborates regularly with the onsite team to provide a seamless experience for the employees while at the office. In addition to conference services duties, this individual will assist with other workplace experience activities – management of the client’s corporate locker program, assistance with space programming needs and building walks for the purposes of identifying repair needs or other issues. We are looking for a highly collaborative self-starter who enjoys solving problems, has fantastic communication skills, is highly organized, and can bring an elevated customer experience to employees and visitors.
Requirements
- Minimum of 2 years of related work experience in conference services, events, real estate services, or hospitality.
- Ability to successfully use the Microsoft Suite and comfortability in learning proprietary tech tools
Nice To Haves
- College degree preferred but not required.
Responsibilities
- Act as the steward of the client’s organization, ensuring meeting hosts and attendees feel welcome and supported
- Provide “white glove” service to executives and key stakeholders. Ensure prompt and efficient follow-up on any issues/requests.
- Assist with incoming meeting requests, including confirming room availability and documenting all meeting details (e.g. amenities, catering, AV, room, configuration, and special requests) from the event planning team or host
- Proactively make recommendations based on user needs and meeting requirements
- Coordinate with internal partners and service lines, such as Janitorial, Facilities Management, IT/AV, Catering, and Security to ensure all aspects of the meeting or event are addressed
- Maintain strong knowledge of all rooms, configuration options, technology, and available amenities
- Regularly assess space readiness, ensuring workspaces, conference rooms and offices are properly equipped and employee ready.
- Maintain strong knowledge of the overall site; provide a brief space orientation to ensure hosts feel comfortable and space meets the needs of the event
- Act as the first line of response to user questions, providing hands-on support to troubleshoot issues, and following up as required
- Offer way-finding support by directing attendees to their meeting room
- Execute general administrative support ensuring end-to-end accountability so conference center users have an efficient, pleasant, and seamless experience
- Function as the “eyes and ears” of the conference center and greater building, proactively submitting work orders to report repairs, required maintenance, broken or missing furniture before an end user is impacted
- Utilization of the client’s online space management tool for maintaining locker assignments
- Follow escalation protocols, having all required knowledge of cross functional teams’ responsibilities
- Identify and escalate process improvement opportunities to manager and collaborate on new, innovative solutions
Benefits
- health, vision, and dental insurance
- flexible spending accounts
- health savings accounts
- retirement savings plans
- life, and disability insurance programs
- paid and unpaid time away from work
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
