MEDTEC TECHNICIAN I/II

Shearer Companies•Costa Mesa, CA

13d•$22 - $23

About The Position

The MedTec Technician is responsible for supporting medical equipment customers by cleaning, inspecting, maintaining, and preparing equipment for availability and shipment. The position includes handling inbound equipment requiring repair, updating inventory records, conducting basic equipment function tests, maintaining accurate barcodes and documentation, and following warehouse shipping, receiving, and inventory procedures. Work is performed in a warehouse/cleanroom environment, with occasional travel as needed. Level I technicians perform warehouse and equipment support duties, coordinate inspections and repairs, communicate with customers and the TEC office, support inventory counts and parts management, and help stage tradeshows and training when required. Level II technicians perform all Level I duties and additionally troubleshoot, diagnose, adjust, maintain, and repair customer devices and equipment; serve as an escalation point for communications; and assist with training junior personnel and providing performance feedback. The role has no direct reports but includes coordinating daily team workflow and workload, monitoring communications, training new hires and junior personnel, supporting inventory and month-end processes, coordinating coverage for team absences, and serving as the manager’s backup when needed. The position also supports required Hepatitis B vaccination documentation processes for technicians and applicable warehouse personnel.

Requirements

Level I requires the ability to acquire TSA certification.
Ability to be courteous and establish and maintain effective relationships with customers and associates.
Ability to communicate technical information effectively to non-technical audiences.
Ability to work independently with minimal or sporadic direct supervision.
Ability to obtain forklift certification.
Self-motivated, with strong attention to detail and a strong customer-service orientation.
Current Hepatitis B immunization or a signed declination form.
High school diploma or GED for Level I.
Six months to one year of applicable experience, or equivalent experience and education, for Level I.
Good interpersonal and oral and written communication skills; ability to communicate clearly and concisely in English with all levels.
Familiarity with Microsoft Office, especially Word, Excel, and Outlook; basic non-programming PC skills; ability to learn new programs and software quickly.
Ability to stand six or more hours per workday and sit two or more hours per workday.
Ability to lift up to 35 pounds and push up to 450 pounds up ramps.
Ability to bend, reach, and stoop frequently throughout the shift; wear appropriate safety gear as needed.
Occasional travel as needed.
Level II must meet all Level I qualifications and education and experience requirements, plus have an additional two years of experience in a technical position.
Level II requires the ability to diagnose and troubleshoot electronic equipment and product issues.

Nice To Haves

Technical degree or certification for Level I.
Mechanical training and/or medical device experience.
Technical degree or certification for Level II.

Responsibilities

Coordinate units requiring inspection and provide inspection updates in the Inventory Management System when required.
Place inbound units needing repair in the appropriate area, tag them with available repair information, and coordinate repair schedules and status updates with Inventory Control and clients.
Clean and maintain medical equipment, including performing decontamination when required by customer requirements.
Conduct basic function testing of medical equipment, including system power-ups; some procedures use medical-grade air and oxygen gases.
Complete paperwork associated with daily activities and coordinate daily calls with the TEC office.
Ensure equipment retains its original barcode and that barcode labels are accurate and readable.
Meet ship dates and follow established shipping and receiving procedures in the MedTec Warehouse Standard Operating Procedures.
Facilitate physical inventory counts, cycle counts, and parts management; verify counts against the Inventory Management System and conduct required cycle counts.
Ensure units allocated for orders are the units used and warehouse technician check sheets are correct.
Establish, organize, and maintain the warehouse area according to MedTec policies and procedures.
Facilitate and assist with tradeshow staging and on-site training as required.
Report issues and discrepancies to management and communicate inventory availability and allocation to clients as required.
Track and trace small-parcel shipments to Sales Representatives or hospital locations when assigned.
Follow additional instructions from Lead MedTec Technicians, the TEC office, the MedTec program, and management; perform other tasks and projects as requested.
For Level II, troubleshoot and diagnose customer device and equipment issues; adjust, maintain, and repair devices and equipment; escalate issues as necessary.
For Level II, serve as a point of escalation for communications with clients, Sales Representatives, and hospital representatives, and assist in training junior personnel and providing performance feedback.
Organize and coordinate daily workflow with team members and allocate appropriate workloads across customer modalities and requirements in coordination with local and MedTec management.
Monitor email and other communication notifications and establish processes for timely responses.
Train incoming hires and junior personnel, provide performance feedback to management, and report ongoing performance issues.
Ensure MedTec Technicians and applicable warehouse personnel are offered the Hepatitis B vaccination; assist with scheduling for those who opt in, obtain declination forms for those who decline, and forward documentation to Human Resources.
Assist with month-end processes and reporting, and coordinate monthly and annual inventories as required, including weekly cycle counts.
Coordinate appropriate team coverage for scheduled or unexpected absences, including sick days, and serve as manager backup during the manager’s absence.