MedTec Technician I/II

Shearer Companies•Costa Mesa, CA

11d•Onsite

About The Position

The MedTec Technician I/II works with medical equipment customers to clean, inspect, maintain, allocate, and ship medical equipment. Level I technicians coordinate inspections and repairs, update inventory records, perform decontamination and basic function testing, complete related paperwork, and follow warehouse shipping, receiving, inventory, and organization procedures. They also coordinate with the TEC office, clients, and management; assist with tradeshow staging and training; and report issues or discrepancies. Level II technicians perform all Level I duties and additionally troubleshoot, diagnose, adjust, maintain, and repair customer devices and equipment. They may serve as an escalation point for client and representative communications and assist with training junior personnel. The role also includes coordinating team workflow and workload, monitoring communications, training new hires and junior personnel, providing performance feedback, supporting vaccination documentation, assisting with month-end reporting and inventory processes, and helping ensure team coverage. The technician may serve as backup for the manager. There are no direct reports. The work takes place in a warehouse/cleanroom environment, with occasional travel as needed.

Requirements

Level I: Ability to acquire TSA certification; required.
Level I: Ability to obtain forklift certification.
Level I: Courteous and able to establish and maintain effective relationships with customers and associates.
Ability to communicate technical information effectively to non-technical audiences.
Ability to work independently with minimal or sporadic direct supervision.
Self-motivated with strong attention to detail and a strong customer-service orientation.
Up-to-date Hepatitis B immunization or a signed declination form.
High school diploma or GED.
Level I: Six months to one year of applicable experience, or equivalent experience and education.
Level II: Meets all Level I qualifications and has an additional two years of experience in a technical position.
Good interpersonal and oral and written communication skills; ability to communicate clearly and concisely in English to all levels.
Familiarity with Microsoft Office, especially Word, Excel, and Outlook; basic non-programming PC skills; ability to learn new programs and software quickly.
Able to stand six or more hours and sit two or more hours per workday.
Able to lift up to 35 pounds and push up to 450 pounds up ramps.
Able to bend, reach, and stoop frequently throughout the shift.
Wear appropriate safety gear as needed.

Nice To Haves

Technical degree or certification.
Mechanical training and/or medical device experience.
Level II: Technical degree or certification desired.
Level II: Ability to diagnose and troubleshoot issues with electronic equipment and products.

Responsibilities

Coordinate equipment inspections and provide required updates to the Inventory Management System.
Place inbound equipment requiring repair in the proper area, tag it with available repair information, and coordinate repair schedules and updates with Inventory Control and clients.
Clean, maintain, and decontaminate medical equipment where required.
Perform basic function testing of medical equipment, including system power-ups; some procedures use medical-grade air and oxygen gases.
Complete paperwork associated with daily activities and coordinate daily calls with the TEC office.
Ensure units retain accurate, readable original barcode labels.
Meet ship dates and follow warehouse shipping and receiving procedures.
Facilitate physical inventory counts, cycle counts, and parts management; verify counts against the Inventory Management System and ensure required cycle counts are conducted.
Ensure allocated units are used for orders and warehouse technician check sheets are correct.
Establish, organize, and maintain the warehouse area according to MedTec policies and procedures.
Assist with tradeshow staging and on-site training as required.
Report issues or discrepancies to management and communicate with clients about inventory availability and allocation as needed.
Track and trace small-parcel shipments to Sales Representatives or hospital locations when assigned.
Troubleshoot, diagnose, adjust, maintain, and repair customer devices and equipment at Level II; escalate issues when necessary.
Serve as an escalation point for communications with clients, Sales Representatives, and hospital representatives as needed.
Organize and coordinate daily team workflow, allocating workloads across customer modalities and requirements and working with management to ensure timely completion.
Monitor email and other communication notifications and establish processes to ensure timely responses.
Train incoming hires and junior personnel, provide performance feedback to management, and report performance issues on an ongoing basis.
Ensure applicable personnel are offered the Hepatitis B vaccination; assist with scheduling for those who opt in, obtain declination forms for those who decline, and forward documentation to Human Resources.
Assist with month-end processes and reporting, and coordinate monthly and annual inventories and weekly cycle counts as required.
Work with management to ensure appropriate coverage for scheduled and unexpected team absences.
Serve as backup for the manager in the manager's absence.
Perform other tasks and projects as requested by management.