Medly CRM Clinical Coordinator

University Health Network • Toronto, ON

4d • CA$43 - CA$54 • Onsite

About The Position

The Registered Nurse, working as the Medly CRM Clinical Coordinator, collaborates with the interdisciplinary team of the UHN CaRE (Cardiovascular, Renal, and Endocrine) Clinic to support the delivery of high-quality care for patients with cardio-renal-metabolic conditions. This role is embedded within a pilot quality improvement project adapting the Medly remote management platform for cardio-renal-metabolic care, while concurrently supporting day-to-day care delivery within the clinic. Responsibilities include monitoring and triaging daily Medly alerts, communicating with patients and families to support proper use of Medly, and providing education on disease management and self-care. The Medly Coordinator applies clinical knowledge and best practice guidelines to support guideline-directed medical therapy, including medication titration, while ensuring accurate documentation within the EPIC health information system. In addition to clinical responsibilities, the nurse contributes to the pilot by onboarding and consenting patients, extracting clinical data, and supporting evaluation activities that inform ongoing program refinement. The Medly Coordinator prioritizes workload effectively, contributes to continuous quality improvement initiatives, and promotes a collaborative and patient-centered care environment.

Requirements

• Bachelor of Science in Nursing; Masters preferred
• Registered Nurse with a minimum of 3 to 5 years clinical and/or professional experience
• Current registration with the College of Nurses of Ontario
• Previous clinical research experience preferred
• Knowledge and experience with relevant guidelines and titration of cardiac, renal, or endocrine patients an asset.
• Strong organizational and time management skills
• Attention to detail and meticulous documentation practice
• Excellent interpersonal and customer service skills
• Excellent computer skills including Microsoft Office and EPIC applications
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Demonstrated ability to cultivate and build relationships
• Strong track record of high-quality work and engagement is essential
• Ability to set priorities, adapt, and work independently with accuracy in a dynamic environment
• Able to work collaboratively within a group setting
• Proven track record of taking initiative

Responsibilities

• Recruitment of pilot participants (e.g. identify and screen potential participants, obtain informed consent)
• Manage the daily (Monday-Friday) Medly alerts in partnership with the UHN CaRE Clinic team
• Communicate with patients and families and review proper use of Medly; prioritize alerts and escalate to MDs as appropriate
• Provide patients and families with CRM education on topics such as signs and symptoms of adverse reactions and self-care management of CRM
• Use Medly to support Guideline-Directed Medical Therapy for CRM and titration of medications
• Provide clinical care for patients participating in the Medly CRM pilot project and in the UHN CaRE Clinic
• Execution of all aspects of quality improvement project activities (e.g. assessment of adverse events, monitoring safety, clinical data extraction) as per UHN policy and ICH/GCP guidelines
• Document actions and communication according to College of Nurses of Ontario standards using EPIC health information system

Benefits

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level