Medication Support Professional - Full Time - Crossroads

Gaudenzia, Inc.•Erie, PA

About The Position

The Medication Support Professional (MSP) supports and observes client medication self-administration and provides routine health-services support within Pennsylvania substance use disorder treatment programs. Working under the direction of licensed nursing personnel, the MSP assists with established medication-control processes, maintains accurate documentation, and recognizes and reports observable changes or client-reported health concerns in accordance with agency policies and procedures. This is an unlicensed support position. The MSP does not perform nursing assessments, triage, diagnosis, clinical decision-making, medication administration, or other functions reserved for licensed healthcare professionals. The position is considered essential during inclement weather and may require alternate shifts or work at other program locations based on operational needs. The position works every other weekend; holidays depend on staffing patterns and facility needs.

Requirements

High school diploma or equivalent.
CPR/First Aid certification as required by agency policy.
Current certification as required by state regulations.
Ability to operate electronic health record systems and accurately record and interpret medical data.
Effective verbal and written communication skills.
Ability to work with clients to gain confidence and cooperation.
Ability to work successfully with people from various cultures and backgrounds.
Ability to plan and organize work and prepare appropriate, accurate records and reports.
Ability to establish and maintain effective working relationships with clients, staff, healthcare providers, outside agencies, institutions, and the general public.
Computer skills, including familiarity with Microsoft Office suites and EHR systems.

Nice To Haves

Experience in behavioral health, mental health, or substance use treatment.
Healthcare education, CNA or GNA certification, or medical assistant training.
Enrollment in a healthcare-related education program or an LPN/RN program.

Responsibilities

Support and observe client medication self-administration according to approved procedures, the Five Rights, and agency procedures.
Document medication self-administration, refusals, omissions, and unavailable medications in the EHR.
Maintain medication security, storage, counts, inventory, and accountability, and report discrepancies.
Report medication concerns, suspected errors, side effects, and changes in condition to nursing staff.
Assist with approved pharmacy requests, refills, and medication disposition as directed.
Obtain and document routine vital signs, weights, and other approved measurements.
Observe and report client concerns or changes in condition to licensed medical staff.
Collect admission health information and referral documents and enter approved information in the EHR.
Provide CPR/First Aid and follow emergency procedures within training and agency policy.
Provide emotional support and maintain a therapeutic environment.
Assist with appointments, referrals, transportation, screenings, and follow-up care as directed.
Maintain accurate health records, logs, medical supplies, and assigned documentation audits.
Coordinate with and assist nursing staff and healthcare providers with routine client care activities, appointments, and follow-up needs as directed.
Communicate relevant information with nurses, providers, pharmacies, and treatment-team members.
Adhere to regulations and HIPAA guidelines and follow infection-control and safety protocols.
Work under licensed medical direction and perform only duties permitted for this unlicensed position under law and agency policy; do not independently administer medication, assess or triage clients, determine PRN need, or make clinical decisions.