Medication Support Coordinator

Mass General Brigham•Boston, MA

1d•Remote

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Brigham Health Primary Care is committed to racial justice by building and active enforcement of policies, practices, attitudes, and actions that produce equitable access, treatment, and outcomes for all people. Our clinics are grounded in team-based, patient and family-centered care. We partner with communities to seek health and wellness, working to eliminate health care inequities with an expanded care team that includes behavioral health, social workers, nurses, population health coordinators, patient navigators, community health workers, community resource specialists, high-risk RN case management, and support for virtual visits. The MAC plays an integral part on our centralized ambulatory pharmacy services team helping support our patient's medication management needs. This is a unique opportunity to work autonomously while also functioning as part of a collaborative team! They will serve as the primary liaison for clinical stakeholders regarding MGBMG pharmacy-based prior authorization and support programs, refill renewals, prescription assistance programs, and assist the clinical pharmacists in their daily tasks at their discretion. The MAC is also responsible for overseeing workload and balancing quality improvement project management. Due to the remote nature of the role, we ensure that our employees receive required technology and training to be proficient and independently productive in all job responsibilities regardless of work location. Employees are responsible for designating a workspace within the remote work location that is private, safe, ergonomic and free from distractions. In this role, you get the opportunity to improve access for patients and help meet the evolving health care needs of the communities we serve! Are you ready to bring your talent to this team and join us in moving health care forward?

Requirements

Computer, written and verbal communication skills are necessary.
Prior experience with use of an electronic medical record system (i.e. Epic) is preferred.
Excellent attention to detail and strong organizational skills are required.
Graduate of an approved pharmacy technician or medical assistant program or have equivalent institutional/retail pharmacy or medical office experience.
One-year experience in a medical office or pharmaceutical industry is required.
High school diploma required.
One-year experience in a medical setting is required.

Nice To Haves

Prior pharmacy experience is desirable.
Pharmacy Technician Registration by the Massachusetts Pharmacy Board of Registration or Medical Assistant Certification is preferred.
Prior pharmacy experience desirable.
Epic experience preferred.
College degree preferred.
Successful completion of an accredited or Board-certified Pharmacy Technician or Medical Assistant training program, or equivalent institutional/retail pharmacy or medical office experience is highly desirable.

Responsibilities

Serve as the primary liaison for clinical stakeholders regarding MGBMG pharmacy-based prior authorization and support programs, refill renewals, prescription assistance programs.
Assist the clinical pharmacists in their daily tasks at their discretion.
Oversee workload and balance quality improvement project management.