MEDICATION REFILL COORDINATOR

Axis Community Health • Livermore, CA

1d • Hybrid

About The Position

The role of a Medication Refill Coordinator involves coordinating medication refills for patients across multiple sites, completing prior authorizations for medications, meeting quality and productivity standards, and collaborating with providers and clinical staff to ensure efficient patient services. Outstanding customer service is a priority to maintain a positive image for Axis Community Health. Additionally, there is need to follow up with medical providers and clinicians, ensure accurate data entry, and provide back-up assistance as required.

Requirements

• High School Diploma or equivalent.
• Minimum 2-3 years of experience with medical office duties.
• Fluent in Spanish.
• Proven ability to build relationships with patients and staff and must be service oriented.
• Excellent telephone etiquette.
• Process and deadline driven.
• Ability to multi-task effectively and be dependable.
• Strong analytical, employee relations, and interpersonal skills.
• Excellent writing, business communication, editing, and proofreading skills.
• Ability to interact effectively and in a supportive manner with persons of all backgrounds.
• Proactive, self-motivated and able to work independently in a fast-paced environment as well as on a team with the ability to exercise sound independent judgment.
• Ability to maintain a high level of confidentiality and a professional demeanor and must positively represent the organization at all times.
• Ability to organize and set priorities and be able to adjust priorities quickly as circumstances dictate.
• Must be able to be at work regularly and on time.
• Must be a dynamic self-starter with demonstrated ability to work independently or in a group setting.
• A can-do attitude with attention to detail.
• Ability to type a minimum of 35 WPM with minimal errors.
• Must have good computer skills using Microsoft Office and the ability to use Axis departmental systems.
• Must be able to use office equipment (i.e. copier, fax, etc.).

Nice To Haves

• Appointment scheduling
• Knowledge of different insurance coverage is a plus.
• Medical terminology and Epic is a plus.

Responsibilities

• Coordinate medication refills for patients of multiple sites.
• Complete prior authorization for medications, if needed.
• Meet established quality and productivity standards and deadlines.
• Collaborate with providers and clinical staff to efficiently handle patient services.
• Provide outstanding customer service to clients and to ensure a positive image for the organization.
• Follow-up with medical providers and other clinicians as needed to ensure documentation is completed and to eliminate backlogs.
• Provide timely and accurate data entry, verifying medications with medical providers as needed.
• Provide back-up assistance as needed and other coverage needs.
• Participate in staff meetings, attend other meeting and training events as assigned.
• May be required to perform other related duties, responsibilities and special projects as assigned.

Benefits

• Employer paid health, dental, and vision benefits to the employee.
• Option to participate in a 403(B) retirement plan with employer matching contribution.
• Partial educational reimbursement.
• 12 paid holidays.
• Accrued paid time off with each pay period.
• Employee discount programs.
• Colleague Referral Bonus Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED