Medication Refill Specialist (Medical Assistant)

Cardiac Solutions•Peoria, AZ

2d•Onsite

About The Position

The Medication Refill Specialist plays a pivotal role in supporting patient care by managing and processing incoming medication refill requests and inquiries in a timely, accurate and compliant manner. This position serves as a liaison between patients, providers, pharmacies and clinical staff to ensure continuity of care and medication policy adherence. The ideal candidate will have strong attention to detail, excellent communication skills and a solid understanding of cardiology medications, medical terminology, and departmental and practice protocols. Working knowledge of the workflow within triage to assist with other ancillary items. It is important to note that this is a non-patient-facing role, focusing solely on administrative tasks in a call-center environment.

Requirements

Minimum of one (1) year cardiac experience in a medical office or health care field preferred.
Working knowledge of all responsibilities related to triage department is very helpful
Completion of an accredited Medical Assisting Program or equivalent required.
Excellent customer service skills.
Medical terminology required and experience with medication related to tasks.
Detail oriented.
Familiarity with cardiac medications and procedures are preferred.
Excellent verbal and written communication skills.
Knowledge of Microsoft Office products.
Knowledge of HIPAA regulations.
Ability to maintain confidentiality and professionalism at all times.
Ability to multi-task and work well under pressure in a fast paced-environment.
Ability to work effectively with others.
Ability to work independently and as part of a team.

Nice To Haves

Minimum of one (1) year cardiac experience in a medical office or health care field preferred.
Familiarity with cardiac medications and procedures are preferred.
Working knowledge of all responsibilities related to triage department is very helpful

Responsibilities

Receives, assesses, and completes all incoming requests for medication refills.
Verify patient information, medication history, and refill eligibility according to established processes.
Ensure timely processing of all refill requests while maintaining accuracy and compliance with departmental standards
Work with leadership to facilitate and implement any change requests related to medication refills
Manage additional tasks assigned to ensure alignment with operational protocols
Assist colleagues as needed to maintain workflow within the department
Adhere strictly to department protocols, guidelines, and regulatory requirements at all times
Participate in quality improvement initiatives and contribute to the ongoing development of best practices within the department
Maintain confidentiality and comply with HIPAA regulation at all times.
Perform other duties as assigned or requested.

Benefits

Competitive wages
Uniform/Scrub Allowance
Monday – Friday for most positions
7 Company Paid Holidays
Employee Medical coverage option as low as $25.00 per paycheck
Dental & Vision Supplemental coverage options to include Life/AD&D, Short-Term, Long-Term, Critical Illness, Hospital, Accidental
401(k) retirement plan
Paid Time Off
Paid Sick Time
Employee Assistance & Discount Programs