Medication Management Pharmacy Technician Supervisor - Plainfield

IU Health • Plainfield, IN

6d • Hybrid

About The Position

The Refill Pharmacy Technician Supervisor provides day‑to‑day operational leadership and frontline oversight for the centralized Refill team, supporting IU Health providers and clinics statewide to ensure timely patient access to medications. Reporting to the Refill Pharmacy Manager, the Supervisor coordinates daily workflows, monitors performance expectations, and ensures regulatory compliance. Key duties include, but may not be limited to: Scheduling, Workload distribution, Training and onboarding support, Performance feedback assistance, and Serving as an escalation point for workflow issues. The role collaborates closely with peers, clinicians, nurses and pharmacists to drive workflow improvements, standardize processes and performance metrics, and maintain high levels of efficiency, accuracy, and service quality, while also fostering team engagement and contributing to the ongoing growth of the Centralized Refill program.

Requirements

• Previous supervisory/leadership experience
• Absence of criminal history related to the ability to work with drugs
• Strong mathematical calculation skills
• Pharmacy Technician experience
• Knowledge of pharmacy and hospital computer systems and computer-assisted devices
• Strong written and verbal communication skills
• Strong customer service skills
• Full proficiency typing and using Microsoft Office applications
• High School Diploma or GED
• Indiana Pharmacy Technician License
• Pharmacy Technician National Certification
• BLS

Nice To Haves

• IV admixture experience
• Associate degree or equivalent experience

Responsibilities

• Scheduling
• Workload distribution
• Training and onboarding support
• Performance feedback assistance
• Serving as an escalation point for workflow issues
• Coordinating daily workflows
• Monitoring performance expectations
• Ensuring regulatory compliance
• Collaborating with peers, clinicians, nurses and pharmacists to drive workflow improvements
• Standardizing processes and performance metrics
• Maintaining high levels of efficiency, accuracy, and service quality
• Fostering team engagement
• Contributing to the ongoing growth of the Centralized Refill program

Benefits

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Student loan forgiveness - Government program that may allow qualifying participants to have the remainder of their student loan balance forgiven (after a set amount of time and specific qualifications have been met).
• Employee Assistance Program – Counseling at no cost to you
• Healthy Results - Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED