Medication Therapy Management (MTM) Pharmacy Technician - Closed Door Pharmacy

The Kroger Co. • Blendon Township, OH

7d

About The Position

This role involves managing medication therapy through patient interactions via phone and email. Responsibilities include problem-solving, data entry into pharmacy and vendor systems, and serving as the primary point of contact for patients. The position also supports patient escalations and acts as a mentor for Patient Services Technicians, all while upholding the company's core values.

Requirements

• Experience in a pharmacy setting.
• Proficiency in data entry.
• Familiarity with pharmacy applications and vendor platforms.
• Strong communication and problem-solving skills.
• Ability to mentor others.

Responsibilities

• Answer patient inquiries through telephone calls and/or e-mail.
• Problem-solve with patients.
• Enter data into Pharmacy applications and vendor platforms.
• Serve as the initial point of patient contact, both inbound and outbound related to specific assigned area.
• Provide support for patient escalation.
• Serve as a mentor for the Patient Services Technician role.
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed