Addiction Recovery Coordinator

Medlink Georgia•Commerce, GA

1d•Onsite

About The Position

MedLink GA is a leading healthcare provider dedicated to delivering high-quality, patient-centered care across Georgia. We are seeking someone who is compassionate and detail-oriented to join our team and support healthcare professionals in providing top-notch medical services to our community. Responsible for care coordination of Medication Assisted Recovery patients. Facilitates communication between MedLink providers, accountability court counselors, recovery care organizations, and MAR patients.

Requirements

Reads, speaks, understands and writes proficiently in English.
Effectively communicates orally and in writing.
Ability to effectively and professionally represent the organization.
Working knowledge of MS Office products.
Works independently and is self-directed.
Excellent verbal and written communication skills.
Knowledge of the Health Insurance Portability and Accountability Act (HIPAA)
Ability to work in a team environment.
Organizes, priorities, and coordinates multiple activities and tasks.
Applies skills in employee relations.
Remains calm and effective in high pressure and emergency situations.
Proficiency in the use of Electronic Health Record Practice Management Software/Systems, Microsoft Office applications; Word, Excel, Power Point and Outlook.
Thorough knowledge of community resources and needs assessment information.
Ability to establish positive relationships with co-workers, professional staff and management.
Sound interpersonal skills and the ability to interface with all levels of staff and management.
Ability to establish and maintain relationships with employees, elected and other government officials, members of neighborhood organizations, social and medical professionals and the general public.
Prior experience working with patients with substance use disorder or mental health diagnosis.

Nice To Haves

Completion of Medication-Assisted Treatment Specialist certification or other similar certification preferred.

Responsibilities

Review patients in the clinic daily, participating in patient assessment and preparation, including day-to-day program concerns, and ensuring education and counseling has been completed by providers
Enroll patients into the treatment program and schedule initial assessment
Support the patient and provider in the program initiation, stabilization, and maintenance treatment procedures
Assist members of the health care team in the plan of care
Assist the program provider in making referrals to community providers for counseling or higher levels of care when needed
Maintain therapeutic relationships with the patient and the provider
Communicate with providers, drug court counselors, clinical staff, and referral sources to coordinate care for MAR patients through the various levels of care.
Care coordination including medication and treatment monitoring
Insurance authorization and troubleshooting
Relationship building and patient linkage to additional support (drug treatment services and mental health care)
Relationship building and facilitation of ancillary services
Share information with other members of the health care team and evaluation team through chart documentation, interdisciplinary team meetings, and email
Coordinate MAR medication issues, including consent, authorizations, and administration of medication.
Communicate with MAR Program Coordinator regarding such issues.
Work with the Provider, Practice Manager, Practice Site Supervisors, Front Office Assistants, and Clinical Staff to prepare for patients presenting to the office for MAR initiation and follow-up.
If lab/diagnostic imaging or specialist referral is noted on the visit summary, obtains results if not in EMR. Obtains reports if reason for visit is noted as hospital or emergency department follow-up.
Obtain informed consent from patients prescribed by the provider
Review the medical record to determine care plan ordered by the provider
Provide patient counseling regarding medications, barriers to care, drug screening, follow-up appointments
Identify and link patients with community resources to facilitate referrals and respond to social service needs.
Complete screenings for the provider as needed
Review treatment goals with patients.
Provide relevant self-management support for enrolled patients
Assist patients with the process of determining eligibility, obtaining and maintaining pharmaceuticals
Establish and maintain relationships with identified service providers and community resources
Demonstrate excellence in both internal and external customer service
Understand and effectively communicate HIPAA compliance, corporate compliance and client confidentiality
Ensure compliance with local, state, and federal regulations
Serve as a resource for center staff for MAR protocols and guidelines
All other duties as assigned