Medicare Supplement Underwriter & Applicant Interviewer

Integrity • Clearwater, FL

2d • Hybrid

About The Position

Interviewing applicants for Medicare Supplement insurance in a professional, patient, honest, confidential, and efficient manner.

Requirements

• High school diploma or GED equivalent with 1 year of proven experience in insurance, medical field, or customer service
• Medical insurance background preferred
• Proven prescription drug knowledge required; Pharmacy background preferred
• Strong phone contact handling skills and active listening
• Familiarity with Microsoft Office products
• Ability to adapt and respond to different types of people and tasks
• Excellent communication and documentation skills
• Problem solving ability with high level of attention to detail
• Ability to exercise good judgment, maintain confidentiality, and uphold ethical standards
• Confident, self-motivated individual who thrives both independently and within a team environment
• Ability to multi-task, prioritize, and manage time effectively and efficiently
• Reliable transportation and the ability to be punctual and dependable
• Ability to work scheduled shifts, rotate schedules with other employees for proper department staffing needs and work overtime as needed
• May have agent license but no active appointments.

Nice To Haves

• Medical insurance background preferred
• Proven prescription drug knowledge required; Pharmacy background preferred

Responsibilities

• Responsible for conducting phone interviews on both outbound and inbound telephone calls.
• Verify all necessary information from the application over the phone with an applicant
• Follow a telephone script and when appropriate, use supplemental questionnaires for medical conditions and certain medications to obtain detailed information about the condition/medication in question.
• Carefully listen to the applicant’s responses to ensure the accuracy of the information gathered.
• Identify and request any outstanding underwriting requirements to complete the processing of an application.
• Enter completed interviews and underwriting requirements in the admin system.
• Determine if an applicant meets the underwriting guidelines set forth by our clients.
• Comfortable working in a face paced environment while demonstrating critical and analytical thinking capabilities.

Benefits

• Medical/Dental/Vision Insurance
• 401(k) Retirement Plan
• Paid Holidays
• PTO
• Community Service PTO
• FSA/HSA
• Life Insurance
• Short-Term and Long-Term Disability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED