Survey Interviewer

ICF•Reston, VA

1d•Remote

About The Position

ICF is hiring flexible On-Call REMOTE Survey Research interviewers to support vital health-focused surveys for Federal and global health agencies. As a Survey Researcher at ICF, you’ll help collect data via specific telephone questions. The collected data is used to identify risks and monitor trends that allow our clients deliver targeted effective health policy interventions. This role is fully remote and On-Call, approximately 20 - 29 hours each week. Hours of work can vary and the ICF Recruiter will provide schedule options. The job involves delivering scripted multiple-choice questions over the telephone and accurately recording responses often using a computer-aided telephone interviewing (CATI) system. ICF will provide training on delivering the script and how to enter the responses. During each survey interview, you will be asked to positively engage with members of the public and remain neutral and unbiased regarding their responses. The role also involves continuing to build skills by learning from colleagues and your Team Lead who are there to support your progress and project goals. The goal is to develop highly trained and motivated team members who can enjoy a dynamic and rewarding work experience. Must be able to sit for long periods of time.

Requirements

High school diploma/GED
Must live within one of the following states to perform this role: Pennsylvania, Ohio, Texas, Kentucky, Kansas, Georgia, Indiana, Iowa, North Carolina & North Dakota, Virginia, West Virginia, Wisconsin, Wyoming, South Carolina, South Dakota, New Hampshire, Tennessee, Utah, Oklahoma, Nevada, Mississippi, Montana, Louisiana, Idaho, Arkansas, & Alabama.
Must pass a criminal background check.
Must be 18 year of age or older.
Active listening and communication skills, both written and oral.
Must be able to enunciate clearly and coherently.
Ability to positively engage with members of the public and remain neutral and unbiased during the phone interview.
Strong interpersonal skills including courtesy, professionalism, and a cooperative attitude.
Ability to be flexible in a work schedule and to work limited overtime as necessary required.
Clear telephone speaking voice and ability to read accurately from a script
Basic computer skills including keyboard skills and accurate data entry.
Ability to type 30 words per minute.
Fluent in reading, writing, and speaking in English.
Must meet standard performance metrics.

Nice To Haves

6 months previous call center, customer service or collections experience strongly preferred.
Previous experience collecting and recording data from the public.

Responsibilities

Deliver scripted multiple-choice questions over the telephone and accurately record responses often using a computer-aided telephone interviewing (CATI) system.
Positively engage with members of the public and remain neutral and unbiased regarding their responses.
Continue to build skills by learning from colleagues and your Team Lead.
Sit for long periods of time.