Medicare/Medicaid Collections Coordinator 2

VITAS Healthcare • Miramar, FL

7d • Hybrid

About The Position

As a Medical Collector at VITAS Healthcare, you’ll be a key part of the revenue cycle team—ensuring that the financial side of care is managed with accuracy, empathy, and professionalism. You'll be the connection between patients, insurance companies, and our internal billing teams, helping resolve outstanding balances while maintaining respectful and compassionate communication. Every day, you'll combine your knowledge of medical billing and insurance claims with strong interpersonal skills to follow up on unpaid accounts, verify coverage, and assist in educating payers about the intricacies of Hospice. Your ability to listen, explain, and resolve will help our program staff as well as patients navigate the often complex world of medical finance. You will also work closely with clinical staff, payers, and other departments to ensure account accuracy and timely reimbursement. Whether researching payer guidelines or appealing denied claims, your work will support our mission to make healthcare accessible and sustainable.

Requirements

• Experience with medical collections
• Experience with insurance claims
• Familiarity with EMR/billing systems
• Familiarity with HIPAA regulations
• Familiarity with healthcare billing compliance standards
• High school diploma

Nice To Haves

• Degree in healthcare administration or related field
• Previous experience in a hospital, physician's office, or billing service

Responsibilities

• Follow up on unpaid accounts
• Verify coverage
• Assist in educating payers about the intricacies of Hospice
• Work closely with clinical staff, payers, and other departments to ensure account accuracy and timely reimbursement
• Research payer guidelines
• Appeal denied claims

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED