Medical Virtual Assistant – Ophthalmology Experience (Onsite)

Snapscale

2d•Onsite

About The Position

Snapscale is seeking a skilled Medical Virtual Assistant with Ophthalmology experience to support a US-based Ophthalmology clinic in an onsite setup. In this role, you will be responsible for insurance verification, prior authorization processing, patient scheduling, appointment coordination, inbound call handling, and EMR management to ensure a seamless patient experience. The ideal candidate has hands-on experience supporting U.S. Ophthalmology practices and is knowledgeable in patient coordination, insurance workflows, and healthcare administration.

Requirements

Must have experience working with a US- based Ophthalmology clinic or physician (required)
Must have hands-on experience with insurance verification and prior authorization processing
Experience with EMR/EHR systems, patient scheduling, appointment confirmations, and inbound call handling
Experience verifying vision and medical insurance benefits, including copays, deductibles, and coverage limitations
Experience communicating directly with insurance providers to resolve eligibility and authorization issues
Strong written and verbal English communication skills
Excellent customer service and patient communication skills
Highly organized, detail-oriented, and able to manage multiple tasks efficiently
Must be willing to work in an onsite setup

Nice To Haves

Medical billing and coding experience is an advantage

Responsibilities

Verify vision and medical insurance eligibility, benefits, copays, deductibles, and coverage limitations
Process insurance verification and initiate prior authorization requests as required
Contact insurance carriers to resolve eligibility discrepancies and document verification details in the practice management system
Answer inbound calls and assist patients with scheduling, rescheduling, appointment confirmations, reminders, and general inquiries
Manage patient records and maintain accurate documentation using EMR/EHR systems
Coordinate with clinic staff regarding insurance issues, same-day verification requests, and scheduling exceptions
Ensure HIPAA compliance and maintain accurate patient and insurance documentation at all times