Medical Transport Communication Assistant

Banner Health • Mesa, AZ

2d • Onsite

About The Position

This position is a Communications Specialist for a rotor-wing, critical-care medical transport organization. Based at Banner Health’s corporate office in Mesa, Arizona, the role oversees and follows flight and ground missions and serves as the primary communication link among medical teams, referring and receiving facilities and agencies, pilots, and physicians before and during transport. Dispatchers coordinate flight crews from bases in Payson, Sun City, Queen Creek, and Casa Grande for 9-1-1 calls and facility-to-facility transfers. The role requires working calmly and independently in a stressful emergency environment while following established protocols and procedures. The listed shift is 2:00 p.m. to 2:00 a.m.

Requirements

• High school diploma, GED, or equivalent working knowledge.
• Within six months of hire, obtain Part 135 flight-following certification through Med Trans Corp and achieve Certified Flight Coordinator (CFC) certification.
• Computer literacy and working knowledge of Word, Access, and Excel; ability to learn additional software, including custom programs.
• Excellent customer service skills.
• Ability to remain calm in high-pressure situations, think clearly and logically, and make problem-solving decisions based on available information.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to multitask and work as part of a team.

Nice To Haves

• Prior experience in dispatching (911, security, medical, or flight), Health Unit Coordination (HUC), placement liaison work, operations logistics, or EMS.
• Previous air medical communications experience.
• Current EMT-B certification or higher.
• Previous medical terminology coursework or experience.
• EMS operations experience.
• Additional related education and/or experience.

Responsibilities

• Activate and follow flight and ground teams during missions, including flight-following, customer notification, and documentation in accordance with current policies.
• Triage and manage multiple critical tasks calmly and promptly in a stressful emergency environment.
• Establish proficiency with Incident Command Systems, Emergency Operations Centers, Multiple Casualty Incidents, aircraft incident procedures, Hazmat plans, and Disaster plans; assist management and federal transportation agencies during incidents as needed.
• Coordinate medical transport details with aviation, medical, and communications departments, requesting agencies, and other appropriate resources.
• Accurately enter flight and ground transport information into the network database, observing FAA Part 135 and NCME policies and procedures; maintain knowledge of applicable FAA rules and comply with policies and procedures.
• Maintain positive relationships with referring and receiving facilities and pre-hospital agencies to support safe, coordinated, and timely emergency response and transport.
• Notify administration personnel and/or appropriate agencies of incidents, accidents, or emergencies involving personnel according to established procedures.
• Work independently under established protocols, consult a supervisor about unusual situations, and make decisions about aeromedical transport options when circumstances such as location, weather, mechanical issues, or an accident plan activation require it.
• Communicate and coordinate with external emergency service departments and internal administrative representatives, patient placement specialists, and aeromedical teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED