Medical Transport Call Intake Specialist
About The Position
At Keystone Quality Transport (KQT), Quality isn’t just in our name—it’s at the heart of everything we do. From caring for patients and supporting facilities to treating our team with respect, we set the standard for compassionate, professional, and reliable medical transport. We’re growing and seeking a Medical Transportation Call Intake Specialist to join our team. In this role, you’ll be part of a company that values your skills, professionalism, and commitment to patient care. The Call Intake Specialist (Customer Service Representative) is responsible for professional and courteous phone interaction with customers. You will promptly handle incoming calls, determine the appropriate level of care, resolve inquiries or issues, confirm pick-ups, and ensure that all customers feel valued.
Requirements
- High School diploma or GED required.
- Strong customer service skills.
- Computer proficiency; working knowledge of Microsoft Word and Excel.
Nice To Haves
- Medical terminology or experience in medical transportation preferred.
Responsibilities
- Answer incoming customer calls and assess needs through specific questioning.
- Resolve issues by researching, exploring solutions, implementing corrective actions, and escalating unresolved problems.
- Call clients to confirm scheduled pick-ups and make adjustments or cancellations as needed.
- Perform other related duties as assigned.
Benefits
- Opportunities for career growth and development.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
