Intake Specialist

The Remedy•White Bear Lake, MN

8d•$23 - $30•Onsite

About The Position

The Remedy Mental Health is dedicated to providing compassionate care and forward-thinking treatments for a range of mental health conditions. We aim to improve the quality of life for those we serve by offering expert guidance, compassionate service, and personalized support. With locations across the Twin Cities and Western Wisconsin, our mission is to make exceptional mental health care accessible to all. We are seeking passionate individuals who want to make a meaningful impact and be part of a team that values empathy, innovation, and holistic care.

Requirements

High school diploma or equivalent required
1-2 years of experience in customer service
Exceptional phone and interpersonal communication skills, with a warm, patient-centered approach.
Ability to multitask and prioritize in a fast-paced environment.
Comfortable working with scheduling systems, CRM tools, or electronic health records (EHR) systems.
Strong attention to detail and the ability to maintain accurate and confidential records.
Team-oriented with a positive attitude and the ability to work collaboratively.

Nice To Haves

Associate or bachelor’s degree in a related field preferred
Experience in healthcare or mental healthcare preferred
Familiarity with HIPAA compliance and patient confidentiality practices is preferred.
3+ years of intake experience preferred.

Responsibilities

Answer incoming calls and respond to inquiries from potential patients, providing clear, empathetic information about our services.
Reach out to leads generated through online forms, referrals, and outreach efforts, ensuring they feel supported in their decision-making process.
Collect and document essential patient information, such as personal details, reasons for seeking care, and basic medical history.
Educate potential patients about The Remedy’s Mental Health’s services, treatment options, and specialties in a clear and compassionate manner.
Address initial questions about our services, providers, and general processes, ensuring that each patient feels informed and valued.
Guide patients through the next steps in the intake process, addressing any concerns and offering reassurance.
Follow up with potential patients who have shown interest but have not yet completed the intake process, maintaining a supportive and patient-focused approach.
Pass collected patient information to the scheduling team to facilitate seamless appointment scheduling.
Maintain organized and accurate patient records within the system.
Collaborate with clinical, administrative, and marketing teams to ensure smooth coordination of the intake process.
Collaborate with the marketing team to provide insights and feedback that inform outreach, communication, and patient engagement strategies.