Medical Telephone Operator

The US Oncology Network • Antioch, CA

1d • Onsite

About The Position

The Medical Telephone Operator is required to uphold the call center’s highest value which is treating our callers with C.A.R.E. Empathy, active listening, and quality customer service are skills which we require all of our operators to have and demonstrate. The Medical Telephone Operator is the first point of contact for all incoming calls to Epic Care. The Operator is expected to communicate professionally with internal and external customers, assisting them with appointment questions and scheduling needs and ensuring accurate and timely interdepartmental call transfers to promote a pleasant and seamless experience. In addition, the Operator will use available resources and tools to solve problems in a timely and precise manner.

Requirements

• High school diploma or equivalent required.
• 1 year of customer service required.

Nice To Haves

• 1-2 years of experience with EPIC EMR preferred.

Responsibilities

• Answer telephones, screen and transfer calls to the appropriate recipient in accordance to guided workflows
• Perform patient scheduling functions as needed
• Enter current patient information accurately in EPIC
• Manage patient information flow
• File and maintain accurate details in the EPIC EMR system
• Communicate as needed with multiple departments to ensure appropriate workflows are being used
• Achieve individual performance goals as it relates to department objectives.
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED