The Medical Support Specialist supports BioLife Plasma Services center operations, with a focus on donor eligibility, donor safety, and customer service and quality. The role determines donor eligibility to donate plasma, manages donor adverse events, reviews laboratory test results, and notifies donors of unsuitable test results. The specialist follows BioLife Medical Affairs guidance and provides center-level environmental, health, and safety support. Operational guidance comes from the Center Manager or Assistant Manager, while medical issues are managed under the Center Physician. The position requires familiarity with regulations in plasma collection or a manufacturing environment. Responsibilities include conducting donor eligibility procedures such as informed consent, AIDS education and confidential self-exclusion, medical history interviews, acceptance requirements, physical examinations, blood testing, and review of Serological Protein Electrophoresis results. The specialist evaluates donor reactions according to standard operating procedures and follows applicable procedures for medical emergencies, including Center Physician standing orders and transport to emergency care facilities. They consult the Center Physician or Medical Affairs about unacceptable findings, medical or technical questions, donor safety, and eligibility. The role also supports employee vaccination programs, manages employee incidents, and may serve as a Pandemic Coordinator when authorized by EHS.
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Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED