Medical Support Assistant (Advanced)
About The Position
This Advanced Medical Support Assistant position is located in Patient Business Services at the Chalmers P. Wylie VA Medical Center. The role provides technical and specialized administrative patient support to physicians, physician assistants, nurses, nursing assistants, and other healthcare team members who provide direct patient care. The Advanced MSA works within an interdisciplinary coordinated care delivery model and uses administrative judgment and clinical-flow processes to support access to care across multiple clinics, specialties, and community-care resources. The position requires expertise with advanced patient systems and coordination with care teams to review appointment availability and monitor clinic schedules. The employee adjusts scheduling as needed to support clinic operations and recommends procedural changes based on current administrative guidelines. The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Telework is available; this is not a virtual position.
Requirements
- U.S. citizenship, subject to the stated VA policy exception for non-citizens when qualified citizens cannot be recruited.
- High school diploma, GED equivalency certificate, state or territorial proficiency certificate, or post-high-school education.
- Proficiency in spoken and written English.
- One year of creditable experience equivalent to the GS-5 grade level for the Advanced Medical Support Assistant, GS-06 grade.
- Advanced knowledge of the technical healthcare process, including scheduling in interdisciplinary care and/or community-care models and patient healthcare portals, as it relates to access to care.
- Advanced knowledge of policies and procedures affecting patient flow and administrative patient support, including appointment cycles, outside referrals, follow-up care, overbooking, and provider availability.
- Advanced knowledge of medical terminology.
- Ability to collaborate and communicate with medical clinicians across multiple disciplines to support team goals and patient care.
- Ability to independently prioritize and organize work to meet deadlines and comply with established processes, policies, and regulations.
- Ability to communicate tactfully and effectively with internal and external customers electronically, by phone, in person, and in writing; this may include preparing reports, presenting data, and resolving patient concerns.
- Complete the required application steps and online assessment.
- Meet applicable background/security investigation, onboarding, identification, and seasonal influenza vaccination requirements.
- Serve a one- or two-year trial period, as required.
Responsibilities
- Provide specialized and expert administrative patient support in an interdisciplinary coordinated care delivery model.
- Apply administrative judgment and clinical-flow processes to support access to care across multiple clinics, specialties, and community-care resources.
- Recommend changes to clinic procedures based on current administrative guidelines.
- Use advanced patient systems to support multiple clinics in an interdisciplinary coordinated care delivery model.
- Coordinate with the patient care team to review appointment availability and monitor clinic schedules.
- Adjust clinic schedules as necessary to support clinic needs.
Benefits
- Federal employee benefits package; specific benefits depend on position eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
