Medical Support Assistant

Terrestris Global Solutions•Glendale, CO

11d•Onsite

About The Position

We are seeking a Medical Support Assistant to support the Veteran community in the Glendale, Colorado area. This position is open to all candidates, including Locum or Traveling professionals. The role involves responding to internal and external customer requests, managing patient check-ins, serving as a Patient Relations Representative, updating patient demographics, assisting with clinic operations, and monitoring mail and faxes. The position requires strong customer service skills, proficiency in computer software, and basic medical terminology knowledge.

Requirements

Authorization to work in the U.S. permanently, without sponsorship.
Minimum 6 months of customer service experience.
Proficient with computer software such as Microsoft Word, Excel, Outlook, and Microsoft Office Suite.
High School education or GED equivalent.
Oral and written proficiency with English.
Basic computer skills.
Type at least 50 WPM.
Basic medical terminology knowledge.

Nice To Haves

Previous experience with the VA is a plus.
Knowledge in use of VA software such as CPRS, VISTA, CTM, ISS system, HSRM, PPMS, and others is a plus.

Responsibilities

Respond to internal and external customer requests for assistance in a courteous, professional, cooperative, and helpful manner.
Answer the phone and follow appropriate telephone etiquette.
Listen attentively to questions and confirm understanding by restating to the caller.
Collect adequate information before transferring a call to nurse, provider, social work, etc.
Check-in of all patients via Integrated Scheduling Solution (ISS).
Serve as Patient Relations Representative and actively listen to feedback, patient concerns, and can self-resolve patient complaints/co-worker concerns in a tactful, professional manner.
Manage and complete assigned work, provide input on work progress and/or impediments, work collaboratively, and maintain efficient workflow.
Update patient demographics, to include phone number, address, next of kin, emergency contact, and insurance capture.
Assist in opening and closing clinics daily, updating no-shows within 24 hours of appointment.
Monitor incoming and outgoing faxes and mail, in accordance with HIPPA standards.