Medical Support Assistant

Aptive•Fort Harrison, MT

15h•Onsite

About The Position

Aptive Resources is hiring Medical Support Assistants to support the Department of Veterans Affairs across the Rocky Mountain Network (VISN 19). As an MSA, you'll be the administrative backbone of the care team — making sure Veterans get scheduled, seen, and followed up on without things falling through the cracks. The role involves scheduling patient appointments, coordinating calendars for providers and clinics, tracking and responding to electronic orders and consults in the VA's electronic medical record, supporting the care and treatment of Veterans through administrative processing, and communicating with Veterans, clinical staff, and other departments to resolve issues. You will also maintain accurate records in accordance with VA policies and privacy requirements (HIPAA/Privacy Act).

Requirements

High school diploma or equivalent
Prior experience in a medical office, clinic, or hospital administrative role (scheduling experience strongly preferred)
Working knowledge of medical terminology and electronic medical records (VistA/CPRS or Cerner a plus)
Strong customer service and communication skills — you'll interact with Veterans daily
Ability to pass a federal background investigation (Tier 1/Low Risk — no security clearance required)
U.S. work authorization; must be able to obtain a VA PIV badge

Nice To Haves

VistA/CPRS or Cerner experience

Responsibilities

Schedule patient appointments and coordinate calendars for providers and clinics
Track, review, and respond to electronic orders, consults, and other items in the VA's electronic medical record
Support the care and treatment of Veterans through accurate, timely administrative processing
Communicate with Veterans, clinical staff, and other departments to resolve scheduling and consult issues
Maintain accurate records in accordance with VA policies and privacy requirements (HIPAA/Privacy Act)