Medical Support Assistant
Aptive•Hampton, VA
•Hybrid
About The Position
Join a team of approximately 50 Medical Support Assistants supporting Veterans at the Hampton VA Healthcare System. MSAs are the front line of patient flow — handling scheduling, reception, and administrative coordination that keeps clinics running and Veterans cared for.
Requirements
- U.S. citizenship (required)
- Six months of clerical, office, customer service, or administrative experience — OR one year of education above high school — OR an equivalent combination
- Typing speed of at least 40 WPM (data entry is a primary duty)
- Proficiency in spoken and written English
- Computer literacy, including experience with (or ability to learn) electronic medical records and scheduling systems
- Strong customer service skills and ability to work independently, prioritize, and adapt across assignments
- Ability to maintain strict patient confidentiality (HIPAA)
- Favorable Tier 1/NACI background investigation and fingerprinting prior to start; PIV card required
- Current TB test and infection control training prior to start
- Completion of VA's 10-day MSA/Scheduling training course (provided during first two weeks)
- Professional office attire per VA facility standards
Responsibilities
- Schedule, cancel, and reschedule patient appointments and consults in VistA Scheduling (GUI) and CPRS; enter no-show information, manage recall reminders, and complete encounter forms
- Respond to VistA/CPRS alerts, scan insurance cards, and complete Insurance Capture Buffer (ICB) encounters
- Assist Veterans with My HealtheVet secure messaging enrollment and relay messages between patients and providers
- Provide reception and front-line customer service in outpatient clinics, call centers, Eligibility, and Release of Information offices
- Support Community Care: contact Veterans, schedule with community providers, follow up on appointments, and index returned medical records
- Process beneficiary travel reimbursement claims and assist with transportation coordination
- Scan and upload outside medical records into the EMR to support Health Information Management
Benefits
- Health and Wellness stipend
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
