Medical Support Assistant

CHI Health Clinic • Lincoln, NE

13h • $16 - $23

About The Position

The Medical Support Assistant (MSA) serves as a first point of contact and supports patient flow and administrative efficiency in a healthcare setting. The role manages patient scheduling, registration, and record-keeping with accuracy and confidentiality; handles communications, coordinates referrals, processes billing, and maintains a welcoming and organized clinic environment. The MSA also assists with general patient care following established clinic workflows, prepares patients for providers, collects and prepares ordered specimens, cleans and sterilizes instruments, and ensures exam rooms are stocked, clean, and orderly. The position requires empathy, professionalism, strong organizational and communication skills, attention to detail, and proficiency in medical administrative procedures and relevant software.

Requirements

• Successful completion of a State Health Department-approved Certified Nursing Assistant (CNA) program, upon hire, or successful completion of a State Health Department-approved Emergency Medical Responder (EMR) training program, upon hire.
• Basic Life Support - CPR, upon hire.
• Strong organizational and communication skills, attention to detail, and proficiency in medical administrative procedures and relevant software.
• Empathy and professionalism in patient interactions.

Responsibilities

• Manage patient scheduling, registration, and record-keeping accurately and confidentially.
• Handle communications, coordinate referrals, and process billing.
• Maintain a welcoming and organized environment that supports a positive patient experience and efficient clinic operations.
• Assist with general patient care following established clinic workflows.
• Greet and prepare patients for the health care provider by documenting the reason for the visit, obtaining and recording vital signs, reviewing documented drug allergies, asking whether the patient is taking medications listed in the EMR, and completing appropriate screening questionnaires.
• Collect and prepare ordered specimens for laboratory analysis.
• Clean and sterilize instruments.
• Ensure patient exam rooms are stocked, clean, and orderly.
• Escalate non-routine issues, questions, and concerns promptly and appropriately.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed