Medical Support Assistant

Aptive•Dayton, OH

11d•Onsite

About The Position

The Medical Support Assistant (MSA) provides administrative and clerical support to clinical staff and Veterans at the Middletown VA Clinic in Middletown, Ohio. The role supports patient care coordination, appointment scheduling, and medical administrative functions in accordance with VA policies and procedures. It falls within clerical medical support services, including office and ward clerks, admissions, and healthcare program support. The position is full-time and contract, with a stated schedule of Monday through Friday, 8:00 a.m. to 4:30 p.m. The first few weeks of training will take place at the Dayton VA Medical Center in Dayton, Ohio. Compensation is $17.53 per hour plus $5.09 for Health and Welfare.

Requirements

High school diploma or equivalent.
1–3 years of administrative, clerical, or healthcare support experience.
Strong customer service and communication skills.
Experience with scheduling systems and office software, such as Microsoft Office.
Ability to work in a fast-paced healthcare environment.

Responsibilities

Schedule, cancel, and reschedule patient appointments using VA systems.
Coordinate patient care activities and communicate with clinical teams.
Greet and assist Veterans, families, and visitors professionally.
Maintain accurate patient records and update electronic health systems.
Perform eligibility verification and patient check-in and check-out procedures.
Manage inbound and outbound calls and provide customer service support.
Ensure compliance with HIPAA, the Privacy Act, and VA security requirements.
Process consults, referrals, and administrative documentation.
Support clinic workflow, patient flow, and administrative operations.
Perform general office duties, including filing, scanning, data entry, and correspondence.