Medical Support Assistant - Tulsa Pediatric Cardiology Clinic

OU Health•Tulsa, OK

About The Position

The Medical Support Assistant works alongside physicians and advanced practice providers to provide direct patient care in accordance with state and federal guidelines. In the ambulatory setting, the role combines clinical and administrative duties with helping patients feel at ease and understand provider instructions. The position provides patient care under direct supervision, supports patient assessment and monitoring, manages calls and workflow, and helps maintain exam rooms, supplies, scheduling, procedures, and instrument and equipment disinfection. The role requires following patient-safety practices and standard precautions.

Requirements

High school diploma or GED required.
Basic Life Support (American Heart Association) certification required upon hire.
Knowledge of basic medical terminology.
Ability to interact professionally with healthcare practitioners and patients.
Ability to communicate information effectively.
Ability to observe and obtain information from all relevant sources.
Ability to work as a member of a team.
Detail-oriented, with the ability to complete work tasks.
Ability to maintain composure in difficult situations.
Ability to be understanding and sensitive to the needs of others.

Nice To Haves

0–3 years of experience in patient care as a Medical Assistant or in a similar patient-care role preferred.

Responsibilities

Provide direct patient care by taking vital signs, obtaining patient histories, handling referrals, and relaying patient phone messages under the direct supervision of a provider and/or clinical supervisor.
Adhere to National Patient Safety Goals appropriate to the level of patient contact required.
Contribute to patient assessment and reassessment.
Monitor and document patient status.
Manage a large call volume while maintaining excellent telephone etiquette.
Organize workflow to meet patient needs in a timely manner.
Retrieve and transport instruments and supplies as needed.
Follow standard precautions.
Stock exam rooms, take inventory, and order supplies.
Arrange scheduling with other healthcare professionals and facilities.
Assist with procedures, maintaining a sterile field and labeling specimens when necessary.
Gather and document information about patient condition, including lab values, pain levels, patient education needs, nutritional status, and potential complications.
Clean, sterilize, and/or high-level disinfect scopes, probes, instruments, and equipment according to manufacturer instructions for use.
Perform other duties as assigned.