Medical Support Assistant - Tulsa Pediatric Cardiology Clinic

OU Health•Tulsa, OK

16h

About The Position

The Medical Support Assistant works alongside physicians and Advanced Practice Providers to provide direct patient care according to state and federal guidelines. In this ambulatory role, the assistant performs clinical and administrative duties and helps patients feel at ease and understand provider instructions. The position requires following standard precautions and National Patient Safety Goals, and involves moderate exposure to hazards including infections and communicable diseases, blood and body fluids, electrical equipment, and chemicals.

Requirements

High school diploma or GED.
Basic Life Support (American Heart Association) certification required upon hire.
Knowledge of basic medical terminology.
Ability to interact professionally with healthcare practitioners and patients.
Ability to communicate information effectively.
Ability to observe and obtain information from all relevant sources.
Ability to work as a member of a team.
Detail-oriented and able to complete work tasks.
Ability to maintain composure in difficult situations.
Ability to be understanding and sensitive to others’ needs.

Nice To Haves

0–3 years of experience in patient care as a Medical Assistant or in a similar patient care role.

Responsibilities

Provide direct patient care by taking vital signs and patient history, managing referrals, and handling patient phone messages under the direct supervision of a provider and/or clinical supervisor.
Adhere to National Patient Safety Goals as appropriate to the level of patient contact.
Contribute to patient assessment and reassessment.
Monitor and document patient status.
Manage a large call volume while maintaining excellent telephone etiquette.
Organize workflow to meet patient needs in a timely manner.
Retrieve and transport instruments and supplies as needed.
Follow standard precautions.
Stock exam rooms, take inventory, and order supplies.
Arrange scheduling with other healthcare professionals and facilities.
Assist with procedures, maintaining a sterile field and labeling specimens when necessary.
Gather and document information about patient condition, including lab values, pain levels, patient education needs, nutritional status, and potential complications.
Clean, sterilize, and/or perform high-level disinfection of scopes, probes, instruments, and equipment according to manufacturers’ instructions for use.
Perform other duties as assigned.