Medical Support Assistant (MSA)
About The Position
The Medical Support Assistant provides remote scheduling and administrative support for Veterans receiving care through a coordinated healthcare network. The role manages appointments and referrals, communicates with Veterans and healthcare providers, maintains accurate records, and helps ensure timely access to appropriate services. It is an administrative and scheduling position and does not involve hands-on clinical care. The employee must live within 50 miles of Salt Lake City, Utah. The schedule is Monday through Friday, with 8-hour shifts between 8:00 a.m. and 4:30 p.m., excluding federal holidays. Training and access will be provided for the healthcare scheduling and records systems used in the role.
Requirements
- High school diploma or General Educational Development (GED) equivalency.
- At least six months of customer service experience.
- Ability to type at least 50 words per minute.
- Basic knowledge of medical terminology.
- U.S. citizenship or Permanent Resident Card.
- Ability to successfully complete the required background screening, including a Public Trust determination.
- Ability to sit or stand for prolonged periods and occasionally bend, stoop, or lift up to 15 pounds.
- Must live within 50 miles of Salt Lake City, Utah.
Responsibilities
- Schedule, track, and manage appointments, including required pre-appointment and follow-up communications.
- Process and monitor referrals and coordinate authorized care with community healthcare providers.
- Maintain accurate patient demographic, insurance, emergency-contact, and administrative information.
- Review and process health records, electronic orders, referrals, appointment updates, faxes, and other documentation using required healthcare systems.
- Respond professionally to calls and messages from Veterans, family members, healthcare providers, and internal teams.
- Manage assigned work independently and meet established workload and timeliness expectations.
- Protect confidential information and escalate scheduling or system issues appropriately.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Basic life insurance
- 401(k) plan
- Paid time off
- Annual bonus
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
