Medical Support Assistant

Indian Health Service • Phoenix, AZ

9d

About The Position

The purpose of this position is to provide frontline service, manage appointment and pharmacy systems, direct patient care, and perform receptionist duties for the pharmacy department. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021). Serve as the primary point of contact for pharmacy patients by providing customer service, responding to inquiries, verifying patient eligibility, and coordinating prescription processing while ensuring confidentiality and compliance with Indian Health Service (IHS) policies. Manage pharmacy intake operations by utilizing Resource Patient Management System (RPMS), Electronic Health Record (EHR), ScriptPro, and Rx Central systems to process prescription requests, monitor workflow queues, and communicate prescription status and wait times. Coordinate patient scheduling and administrative support by maintaining accurate medical records, updating demographic and clinical information, processing referrals, and collaborating with clinical staff to ensure continuity of care. IHS Selectees whose duties and responsibilities require them to work permanently, temporarily, or occasionally in an IHS healthcare facility must comply with the IHS Employee Immunization Policy related to vaccine-preventable diseases, consistent with recommendations for healthcare workers. Vaccine exemption requests may be available, as outlined in the IHS Employee Immunization Policy and facility guidance.

Requirements

• Selectee may be subject to a probationary period
• ESEP appointees typically serve a two year trial period
• U.S. Citizenship is required
• Selective Service Registration is required for males born after 12/31/1959
• This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes.
• Successfully pass the E-Verify employment verification check.
• You will need to set up direct deposit so we can pay you.
• Background Investigation Requirement: This position requires the successful completion of a federal background investigation as a condition of employment.
• Upon receipt of instructions, applicants must complete all required background investigation forms within five (5) calendar days of issuance.
• Financial Suitability Requirement: This position requires a review of the applicant's financial history as part of the personnel security and suitability determination.
• Prior to the appointment, candidates must present two valid forms of identification. If one of the documents is a state-issued ID or driver's license, it must be REAL ID-compliant.
• Four (4) years of education above high school or One (1) year of specialized experience equivalent to at least the GS-04 grade level for GS-05.
• One (1) year of specialized experience equivalent to at least the next lower grade level for GS-06.
• Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level.
• You must meet all qualification requirements within 30 days of the closing date of the announcement.

Nice To Haves

• Recruitment or relocation incentives may be authorized.
• At least a one-year service agreement will be required.

Responsibilities

• Serve as the primary point of contact for pharmacy patients by providing customer service, responding to inquiries, verifying patient eligibility, and coordinating prescription processing while ensuring confidentiality and compliance with Indian Health Service (IHS) policies.
• Manage pharmacy intake operations by utilizing Resource Patient Management System (RPMS), Electronic Health Record (EHR), ScriptPro, and Rx Central systems to process prescription requests, monitor workflow queues, and communicate prescription status and wait times.
• Coordinate patient scheduling and administrative support by maintaining accurate medical records, updating demographic and clinical information, processing referrals, and collaborating with clinical staff to ensure continuity of care.

Benefits

• Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Medical Support Assistant Total Compensation | Pay (ihs.gov)
• Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.
• IHS may offer newly-appointed Federal employees credit for their directly related previous non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED