Medical Support Assistant

KurzSolutions • Dulce, NM

3d • Onsite

About The Position

The Jicarilla Service Unit, also known as the Jicarilla Apache Health Care Facility, is located in Dulce, New Mexico. The Jicarilla Service Unit serves primarily the members of the Jicarilla Apache Nation with a service population of over 4,000 patients but also serves other tribes as well. Nzhonachi'idle'ee translated in the Jicarilla Apache language as "a place to get well” is the tribal name of the clinic. The clinic is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAHC). The Clinic is a Patient-Centered Medical Home and a Certified Dental Home. JSU has dedicated working together with local community programs at all levels to focus on health promotion and disease prevention activities.

Requirements

• Excellent communication skills, both verbal and written.
• Strong organization and time management abilities.
• Proficient in computer systems and electronic health records.
• Attention to detail and accuracy.
• Ability to multitask and prioritize tasks.
• Empathy and customer service skills to interact with patients effectively.
• Administrative experience.
• Must have a minimum of a High School Diploma.
• Must provide proof of vaccination records or provide an approved medical or religious exemption.

Nice To Haves

• Basic medical terminology knowledge is preferred but not required.

Responsibilities

• Greets patients and visitors, checks patients in for appointments, verifying demographics and insurance information
• Appointment scheduling – managing appointment schedules, including booking, rescheduling, and canceling appointments based on availability while adhering to department policies and procedures. Will confirm appointments by phone daily.
• Phone management – Answering incoming calls, taking messages, calling outside vendors for direct patient care, and directing calls to appropriate staff, while documenting necessary patient communications.
• Data entry – updating patient records in electronic health records and electronic dental records (dental department only), and Vista imaging systems, including medical history, insurance details, and/or PRC details.
• Assisting as needed at vaccination clinics by helping with set-up, performing patient registration, and assisting staff with documentation.
• Administrative tasks – filing paperwork, scanning/faxing, maintaining patient records, assisting patients with medical forms; manages departmental mail, and will provide clerical assistance for the following departments: nursing, public health nursing, patient registration, health information management, purchased referred care, pharmacy, and dental.
• Responsible for maintaining the confidentiality of patient information obtained to carry out required duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED