Medical Support Assistant

KurzSolutions • Santa Fe, NM

3d • Onsite

About The Position

The Medical Support Assistant (MSA) role is crucial for ensuring eligible patients receive necessary healthcare services. This position involves assisting in the review of patient information to determine eligibility for care, understanding program rules and regulations, tribal membership, and residency. The MSA will examine alternate resources for patients, screening for eligibility through various programs like Medicare, Medicaid, Vocational Rehabilitation, V.A., private insurance, or other third-party payers. A key responsibility includes reviewing paper and electronic health records to gather information for medical referrals and payment decisions. The role also entails managing incoming mail, ensuring timely processing of payment reconsideration requests, and providing excellent customer service to patients and visitors. Additionally, the MSA will participate in benefit determination and billing collection processes on behalf of patients and will utilize MS Word, MS Outlook, and MS Excel for communication and billing purposes.

Requirements

• Minimum of 6 months of clerical, office, customer service, or other administrative work experience.
• Minimum of a High School Diploma.
• Must be a Certified Medical Assistant.
• Must provide proof of vaccination records or provide an approved medical or religious exemption.

Responsibilities

• Assists in reviewing patient information to help determine eligibility for care, rules and regulations, the service delivery areas, tribal membership, and residence.
• Assists in examining alternate resources for patients under the program and screens for patient eligibility through Medicare, Medicaid, Vocation Rehabilitation, V.A., private insurance, or other third-party programs.
• Assists in reviewing paper and electronic health records (i.e., scanned notes, reports, special tests, etc.), collects patient medical information, patient visits, and discharge dates to complete medical referrals and decisions of payments.
• On own initiative receives and distributes all mail.
• Ensure the letters requesting reconsideration for payment are made available to the supervisor promptly.
• Provide excellent customer services to patients and visitors, answer inquiries or address requests, and direct them to the appropriate personnel.
• Participates on behalf of patients for benefit determination or bills in collection.
• Proficient with MS Word, MS Outlook, and MS Excel to send paperless bills and communicate with outside providers.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED