Medical Support Assistant (Customer Service)

emergiTEL HR Solutions • Sheridan, WY

8d • Onsite

About The Position

The Medical Support Assistant (MSA) provides administrative and clerical support to the Sheridan VA Medical Center (VAMC), ensuring efficient coordination of patient care and communication. This position involves scheduling, patient record management, and supporting the VA Community Care process while delivering exceptional customer service to Veterans, families, and staff.

Requirements

• U.S. Citizen and resident of the United States.
• High School Diploma or GED required.
• 3 years of experience in administrative or healthcare support roles.
• Ability to type 50 WPM and use Microsoft Office applications.
• Strong communication, organization, and multitasking skills.
• Basic knowledge of medical terminology and healthcare documentation.

Responsibilities

• Schedule and manage patient appointments and referrals.
• Update and verify patient demographic and insurance information.
• Coordinate care with community providers and internal VA staff.
• Process and track medical records in CPRS and VISTA systems.
• Handle phone calls, messages, and inquiries courteously and efficiently.
• Ensure compliance with HIPAA, VA policies, and confidentiality standards.
• Provide administrative support for clinical teams and maintain daily workflow.
• Use Microsoft Office (Word, Excel, Outlook, Teams) and VA systems (HSRM, PPMS, CTM).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED