Medical Customer Service

Takeda•Georgetown, TX

About The Position

At BioLife, the Medical Customer Service team member serves donors and supports plasma center operations by screening plasma donors and performing phlebotomy. The role contributes to collecting high-quality plasma used to create medicines and requires a commitment to customer service and quality. The position reports to the Plasma Center Manager. This is a part-time position. Most shifts are 4 to 6 hours per day, at least 3 days per week. Availability and shift days and times are confirmed early in the interview process, and schedule changes are communicated in advance. The role includes paid interactive training and work in a fast-paced, friendly environment.

Requirements

High school diploma or equivalent.
Ability to walk and/or stand for the entire work shift.
Ability to work evenings, weekends, and holidays.
Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees.
Ability to lift up to 5 lbs., occasionally lift materials up to 32 lbs., and rarely lift up to 50 lbs.
Fine motor coordination, depth perception, and ability to hear equipment from a distance.
Ability to wear gloves for prolonged periods; 90% of work tasks require prolonged glove wear due to potential exposure to bloodborne pathogens (risk level 1).

Nice To Haves

At least 1 year of experience in a customer- or patient-facing role is helpful.

Responsibilities

Answer phones and greet and assist donors while ensuring donor and team safety.
Screen new and repeat donors and take and record donor vital signs and finger-stick results.
Use the Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation.
Identify operational opportunities for continuous improvement and initiate changes to center processes using company-approved procedures.
Work a variety of shifts, including Saturdays, Sundays, and holidays.
Perform phlebotomy to support plasma center operations.