Medical Support Assistant

Military Treatment Facilities under DHA • San Diego, CA

3d • Onsite

About The Position

This is a Medical Support Assistant position at the Naval Medical Center in San Diego, California. The position is a Direct Hire Solicitation. The incumbent serves as the primary point of contact for beneficiaries seeking outpatient dental services and supports clinic operations through reception, appointment scheduling, records preparation, and responding to questions about dental clinic operations.

The position is designated Mission Essential. During severe weather or other emergency situations, the incumbent must report to or remain at work as scheduled to support mission operations. The position requires eligibility for and maintenance of a Secret security clearance or access, background investigation and credit check, and compliance with applicable seasonal influenza vaccination and occupational immunization screening and update requirements, unless exempted for medical or administrative reasons. Appointment is generally subject to a one-year probationary period.

Requirements

• One year of specialized experience performing one or more of the following: providing administrative support in a medical setting, utilizing health systems for data entry, or coordinating patient appointments. The experience must be equivalent to the next lower grade/level position in the federal service (GS-04).
• Alternatively, four years of education above the high school level at an accredited business, secretarial, or technical school, junior college, college, or university.
• A combination of education and experience may qualify if the computed percentage of the requirements is at least 100%; transcripts must be provided when qualifying based on education.
• Must be a U.S. citizen and provide proof of U.S. citizenship.
• Must be able to obtain and maintain eligibility for a Secret security clearance or access for the duration of employment; a background investigation and credit check are required.
• Must meet applicable seasonal influenza vaccination requirements and occupational immunization screening and update requirements, unless exempted for medical or administrative reasons.
• Must serve a one-year probationary period unless previously meeting the specified regulatory requirements.
• Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
• Direct deposit of pay is required.
• Foreign education used to meet qualification requirements must be evaluated by a qualified private organization as equivalent to U.S. accredited education, or receive full credit at an accredited U.S. college or university.

Responsibilities

• Serve as the primary point of contact for beneficiaries requiring outpatient dental services.
• Monitor reception areas to ensure patients are checked in and informed of clinical delays.
• Develop monthly appointment schedules for clinical providers.
• Prepare dental records, appropriate forms, and administrative routing markers for scheduled clinical appointments.
• Answer frequently asked questions concerning dental clinic operations.
• Report to or remain at work as scheduled during severe weather or other emergency situations to support mission operations.

Benefits

• Recruitment or relocation incentives may be authorized for highly qualified candidates.
• Salary negotiation may be authorized for highly qualified candidates.
• Advanced in-hire may be authorized for highly qualified candidates.
• Advanced leave accrual may be authorized for highly qualified candidates.
• The job announcement refers applicants to information about benefits but does not specify particular benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED