Medical Support Assistant (MSA) - San Francisco, CA

Prime Physicians • San Francisco, CA

21d • Onsite

About The Position

The Medical Support Assistant (MSA) role involves providing clerical medical support, focusing on outpatient appointment scheduling and front desk/reception duties within the San Francisco VA Health Care System (SFVHCS). This position requires managing patient appointments, handling administrative tasks at the front desk, and utilizing various VA systems for patient information and scheduling. The role supports PACT teams and ensures professional customer service while maintaining compliance with VA standards.

Requirements

• At least 6 months of general clerical experience.
• At least 6 months of experience using computer programs that focus on general scheduling.
• Typing speed of 45–60 WPM with accuracy.
• Proficient in Microsoft Word, Excel, and Outlook.
• Familiarity with medical terminology and healthcare scheduling systems.
• Strong verbal and written English communication skills.
• Comfortable handling high-volume phone and computer-based work simultaneously.

Nice To Haves

• Experience with VistA, ISS, and CPRS preferred.

Responsibilities

• Schedule, reschedule, cancel, and coordinate outpatient appointments in accordance with VA scheduling guidelines.
• Perform front-desk duties including patient check-in, clinic opening/closing, no-show updates, and verification of patient demographics and insurance information.
• Answer and document patient calls, respond to voicemails, and route clinical concerns appropriately.
• Use VA systems including VistA, ISS, and CPRS for scheduling, documentation, and patient information management.
• Monitor scheduling/access reports, consults, recalls, faxes, mail, and other patient communications.
• Support PACT teams and participate in team huddles, patient communication, and scheduling coordination.
• Provide professional customer service and assist with resolving patient concerns.
• Maintain HIPAA, information security, safety, quality, and VA compliance standards.
• Work independently, prioritize multiple tasks, and resolve routine scheduling or administrative issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed