Medical Support Assistant (MSA)

Prometheus Federal Services•Rancho Santa Margarita, CA

2d•$31•Onsite

About The Position

Prometheus Federal Services (PFS) is seeking a Medical Support Assistant (MSA) to work on-site at the Veterans Affairs Outpatient Clinic in Santa Rosa, CA. The MSA will be responsible for appointment scheduling and front desk duties, ensuring efficient clinic operations and excellent patient service. This role involves coordinating patient communications, participating in quality improvement initiatives, and maintaining a safe and compliant environment according to VA and regulatory standards.

Requirements

High School Diploma or GED.
6 months of general clerical experience.
6 months of experience with computer programs focused on general scheduling.
Proven ability to speak, understand, read, and write English fluently.
Ability to utilize computer programs, including spreadsheets and word processing.
Typing speed of 45-60 wpm with minimum errors.
Familiarity with medical terminology, hospital terminology, and/or clinics.
Technical proficiency in Microsoft Excel, Microsoft Outlook, and Microsoft Word Document.
Understanding of how medical computer systems operate.
Ability to pass a required level of security clearance (NACI level background check).
Authorized to work in the U.S. indefinitely without sponsorship.
Ability to obtain public trust.

Nice To Haves

Experience with CPRS charting.

Responsibilities

Serve as the designated MSA scheduler/receptionist responsible for appointment scheduling in accordance with VHA Directive 1230.
Perform front desk duties as needed by the clinic.
Answer all phone calls in a timely manner for scheduling requests, Monday - Friday, and chart in the patient's CPRS chart.
Collaborate with the Lead Scheduler to ensure all patient communications are completed on time and appropriately.
Work with the Lead Scheduler and scheduling/reception team to ensure all schedulers/receptionists are competent and represent the VA positively.
Participate in quality improvement initiatives to ensure compliance with performance measures set by various VA and regulatory bodies (SFVHCS, VISN 21, VA Central Office, JCAHO, OSHA, SOARS, Inspector General).
Provide quality customer service to patients, patient families, VA Staff, contractors, physicians, fellows, and residents.
Ensure the safety of all patients and adhere to SF VA Health System Policy and Procedural Memorandums and directives from JCAHO, OSHA, and Hybrid-Title 38.
Perform other duties as assigned.