Medical Support Assistant (MSA)

Prometheus Federal Services•Oakland, CA

2d•$29•Onsite

About The Position

Prometheus Federal Services (PFS) is seeking a Medical Support Assistant (MSA) to work on-site at the Veterans Affairs Behavioral Health Clinic in Oakland, CA. The MSA will be responsible for appointment scheduling, front desk duties, and providing quality customer service. This role requires adherence to VHA directives, clinic procedures, and various quality standards to ensure patient safety and compliance.

Requirements

High School Diploma or GED
6 months of general clerical experience
6 months of experience with computer programs focused on general scheduling
Proven ability to speak, understand, read, and write English fluently
Ability to utilize computer programs, including spreadsheets and word processing
Ability to log in and type 45-60 wpm with minimum errors
Experience with heavy phone and computer usage, often simultaneously
Familiarity with medical terminology, hospital terminology, and/or clinics
Technical proficiency in Microsoft Excel, Microsoft Outlook, and Microsoft Word Document
Understanding of how medical computer systems operate
Ability to pass a required level of security clearance (NACI level background check)
Authorized to work in the U.S. indefinitely without sponsorship
Ability to obtain public trust

Responsibilities

Serve as the designated MSA scheduler/receptionist responsible for appointment scheduling in accordance with VHA Directive 1230 and related procedures.
Perform front desk duties as needed, which may vary by clinic.
Answer all phone calls in a timely manner for scheduling requests, Monday - Friday, and chart in the patient's CPRS chart as required.
Collaborate with the Lead Scheduler to ensure all patient communications are completed on time and appropriately.
Work with the Lead Scheduler and scheduling/reception team to ensure all schedulers/receptionists are competent and represent the VA positively.
Participate in quality improvement initiatives to ensure compliance with performance measures set by SF VA Health System, VISN 21, VA Central Office, JCAHO, OSHA, SOARS, and Inspector General.
Provide quality customer service to patients, patient families, VA Staff, contractors, physicians, fellows, and residents.
Ensure the safety of all patients and adhere to SF VA Health System Policy and Procedural Memorandums, and directives from JCAHO, OSHA, and Hybrid-Title 38.
Perform other duties as assigned.