Medical Support Assistant

Terrestris Global Solutions • Colorado Springs, CO

11d • Onsite

About The Position

We are seeking a Medical Support Assistant to support the Veteran community in the Colorado Springs, Colorado area. This position is open to all candidates, including Locum or Traveling professionals. The role involves logistics, with a contract type of 1 base year with 2, 1-year option periods. The schedule is Monday – Friday 8:00 am – 4:30 pm (MST), located at 3920 North Union Blvd. Colorado Springs, Colorado 80907.

Requirements

• Authorization to work in the U.S. permanently, without sponsorship.
• Minimum 6 months of customer service experience.
• Proficient with computer software such as Microsoft Word, Excel, Outlook, and Microsoft Office Suite.
• Have a High School education or GED equivalent.
• Oral and written proficiency with English.
• Basic computer skills.
• Type at least 50 WPM.
• Basic medical terminology knowledge.

Nice To Haves

• Previous experience with the VA is a plus.
• Knowledge in use of VA software such as CPRS, VISTA, CTM, ISS system, HSRM, PPMS, and others is a plus.

Responsibilities

• Respond to internal and external customer requests for assistance in a courteous, professional, cooperative, and helpful manner.
• Answer the phone and follow appropriate telephone etiquette.
• Listen attentively to questions and confirm understanding by restating to the caller.
• Collect adequate information before transferring a call to nurse, provider, social work, etc.
• Check-in of all patients via Integrated Scheduling Solution (ISS).
• Serve as Patient Relations Representative and actively listen to feedback, patient concerns, and can self-resolve patient complaints/co-worker concerns in a tactful, professional manner.
• Manage and complete assigned work, provide input on work progress and/or impediments, work collaboratively, and maintain efficient workflow.
• Update patient demographics, to include phone number, address, next of kin, emergency contact, and insurance capture.
• Assist in opening and closing clinics daily, updating no-shows within 24 hours of appointment.
• Monitor incoming and outgoing faxes and mail, in accordance with HIPPA standards.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) match
• Paid sick leave
• Paid vacation
• 11 federal paid holidays
• Full-time and part-time employees working at least 20 hours a week regularly are eligible to participate in our benefit programs.
• Award programs acknowledge employees for exceptional performance and superior demonstration of our service standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED