Medical Support Assistant

Akicita Federal • Dayton, OH

13h • Onsite

About The Position

Akicita Federal is hiring an Advanced Medical Support Assistant (AMSA) to deliver high-quality administrative and patient support services for the Dayton VA Medical Center in Dayton, Ohio. In this role, you will be a key part of the care team that helps veterans navigate their healthcare experience—scheduling, coordinating, and ensuring every interaction reflects the respect and efficiency our veterans deserve. If you thrive in a fast-paced clinical environment and are passionate about serving those who have served, we want to hear from you.

Requirements

• Experience in medical or healthcare administrative support, scheduling, or patient services in a clinical environment
• Proficiency with electronic health record (EHR) or medical scheduling software
• Strong verbal and written communication skills with the ability to interact respectfully and effectively with patients and clinical staff
• Ability to pass a VA background investigation and personnel suitability review prior to starting work
• Ability to work on-site at the Dayton VA Medical Center in Dayton, Ohio

Nice To Haves

• Prior experience working in a VA Medical Center or other federal healthcare environment
• Familiarity with VA-specific systems such as VistA or CPRS
• Experience supporting high-volume clinical operations or multi-specialty care teams
• Knowledge of veteran-specific benefits, eligibility processes, or community care coordination
• Demonstrated ability to manage competing priorities with accuracy and composure in a busy patient-facing setting

Responsibilities

• Schedule and coordinate patient appointments, referrals, and follow-up visits using VA electronic health record systems
• Greet and check in veteran patients, verifying demographic and insurance information with accuracy and professionalism
• Manage clinic workload and appointment templates to optimize provider schedules and minimize wait times
• Process incoming correspondence, manage medical records requests, and maintain accurate patient data in administrative systems
• Communicate directly with veterans, families, and clinical staff to resolve scheduling conflicts, answer inquiries, and relay care instructions
• Support care team coordination by routing referrals, tracking consults, and following up on pending orders
• Adhere to VA privacy and security policies governing the handling of sensitive veteran health information

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed