Medical Support Assistant - Vancouver

Jamison•Vancouver, WA

2d•Onsite

About The Position

Jamison Professional Services, Inc. (“Jamison”) is currently seeking a qualified and motivated candidate for the position of Medical Support Assistant. The Medical Support Assistant is responsible for supporting Community Care scheduling at VAPSHCS. Tasks include consult intake, outreach to Veterans/providers, scheduling, documentation, and escalation per SOP.

Requirements

Strong customer service, communication, and organizational skills.
Experience with medical scheduling, healthcare administration, or patient support services preferred.
Ability to work effectively in a fast-paced healthcare environment while maintaining professionalism, confidentiality, and attention to detail.
Have a High School education or GED equivalent.
Oral and written proficiency with English
Knowledge of Computer software such as Microsoft Word, Excel, Outlook, and Microsoft Office Suite.
Knowledge of medical terminology
Minimum 12 months of experience as Medical Support Assistant
Knowledgeable in the operation of office equipment (computers, copiers, fax machines, labelers, etc.) to scan, file and/or store both electronic and paper documents for future reference.

Responsibilities

Provide comprehensive administrative, scheduling, and customer service support within a VA healthcare setting.
Greeting and assisting patients, managing clinic schedules, coordinating appointments, answering phones, maintaining electronic health records, verifying patient demographics and insurance information, processing consults, and supporting interdisciplinary healthcare teams.
Ensure compliance with VA policies, patient identification procedures, privacy standards, and documentation requirements.
Scheduling, rescheduling, and coordinating patient appointments.
Providing exceptional customer service to Veterans, families, staff, and visitors.
Maintaining accurate patient records and demographic information.
Processing referrals, consults, and community care appointments.
Responding to patient inquiries and resolving concerns in a timely and professional manner.
Supporting clinic operations, access contingency plans, and daily administrative functions.
Collaborating with VA and community healthcare providers to ensure continuity of care.
Meeting performance standards for accuracy (98%+) and scheduling timeliness (within 7 calendar days of consult assignment).