Medical Support Assistant

Presidential Staffing Solutions•Colorado Springs, CO

11d•Onsite

About The Position

This role involves supporting the Eastern Colorado Health Care System (ECHCS) by ensuring efficient patient scheduling, communication, and coordination of care. The Medical Support Assistant will work with the Lead Scheduler and the scheduling/reception team to maintain high standards of service and patient care. Key responsibilities include managing patient communications, coordinating care with community providers, processing community care consults, and maintaining patient records within VA systems. The position requires daily use of Microsoft Office products and VA network access for systems like VistA and CPRS.

Requirements

Contractor personnel shall be a citizen of the United States of America.
Have a High School education or GED equivalent.
Oral and written proficiency with English.
Basic computer skills.
Type at least 50 WPM
Have no health or physical disability restrictions that interfere with the performance of assigned duties.
Basic medical terminology knowledge
Minimum 6 months customer service experience

Nice To Haves

Contractor personnel shall notify their contractor-designated supervisor when automated systems are not performing as required. The Contractor shall be responsible for notifying the designated VA point of contact (e.g., COR or VA manager) of system issues that impact performance.

Responsibilities

Works with Lead Scheduler and scheduling/reception team to ensure all schedulers/receptionists are competent and represent the VA in a positive, proactive demeanor.
Works with Lead Scheduler to achieve all patient communications are completed on time and appropriately.
Coordinates and authorizes Veteran care with community providers that the VA does not supply or cannot supply timely.
Communicates with internal medical providers on rules and regulations for VA Community Care and advises on appropriate processes.
Validates and update patient demographic information.
Ensures that all necessary health/administrative information are processed to be integrated into Computerized Patient Record System (CPRS) and the Veterans Health Information Systems and Technology Architecture (VistA).
Properly processes community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) systems and/or other systems as needed.
Screens/receives phone calls in a courteous and timely manner.
Responds to telephone inquiries regarding delivery of services.
Daily computer use of Microsoft office products to include Excel, Word, Outlook & Microsoft Teams.
Assures optimum quality control, coordination of activities, and that all VA scheduling policies, procedures, and metrics are achieved.