Medical Support Assistant

Terrestris Global Solutions•La Junta, CO

11d•Onsite

About The Position

We are seeking a Medical Support Assistant to support the Veteran community in the La Junta, Colorado area. This position is open to all candidates, including Locum or Traveling professionals. The position is a contract role with a 1 base year and 2, 1-year option periods. The schedule is Monday – Friday 8:00 am – 4:30 pm (MST) at 1100 Carson Ave Suite 104 La Junta, Colorado 81050. Terrestris is an innovative organization that values strong client and team relationships through transparency, aiming to create an environment where team members can excel. Rooted in USMC values, Terrestris strives to deliver extraordinary value by helping the Government become more efficient and effective. In 2025, Terrestris was ranked 185 out of the top 5,000 fastest-growing private companies in America by Inc.

Requirements

Authorization to work in the U.S. permanently, without sponsorship.
Minimum 6 months of customer service experience.
Proficient with computer software such as Microsoft Word, Excel, Outlook, and Microsoft Office Suite.
Have a High School education or GED equivalent.
Oral and written proficiency with English.
Basic computer skills.
Type at least 50 WPM.
Basic medical terminology knowledge.

Nice To Haves

Previous experience with the VA is a plus.
Knowledge in use of VA software such as CPRS, VISTA, CTM, ISS system, HSRM, PPMS, and others is a plus.

Responsibilities

Respond to internal and external customer requests for assistance in a courteous, professional, cooperative, and helpful manner.
Answer the phone and follow appropriate telephone etiquette.
Listen attentively to questions and confirm understanding by restating to the caller.
Collect adequate information before transferring a call to nurse, provider, social work, etc.
Check-in of all patients via Integrated Scheduling Solution (ISS).
Serve as Patient Relations Representative and actively listen to feedback, patient concerns, and can self-resolve patient complaints/co-worker concerns in a tactful, professional manner.
Manage and complete assigned work, provide input on work progress and/or impediments, work collaboratively, and maintain efficient workflow.
Update patient demographics, to include phone number, address, next of kin, emergency contact, and insurance capture.
Assist in opening and closing clinics daily, updating no-shows within 24 hours of appointment.
Monitor incoming and outgoing faxes and mail, in accordance with HIPPA standards.