Medical Support Assistant (Patient Registration)

Indian Health Service • Crow Agency, MT

1d • Onsite

About The Position

This position is located in the Patient Admissions Section of the Crow/Northern Cheyenne Business Office. Patient registration and eligibility services are the key point of interaction with patients to obtain and process demographic and insurance information for alternate resources, contract health services and private/commercial insurance. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).

Requirements

• Selectee may be subject to a probationary period
• ESEP appointees typically serve a two year trial period
• U.S. Citizenship is required
• Selective Service Registration is required for males born after 12/31/1959
• This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children. Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes.
• On-call hours or standby duty may be required.
• Successfully pass the E-Verify employment verification check.
• Background Investigation Requirement: This position requires the successful completion of a federal background investigation as a condition of employment.
• Financial Suitability Requirement: This position requires a review of the applicant's financial history as part of the personnel security and suitability determination. Applicants must demonstrate financial responsibility, maintain good standing with creditors, and satisfy all legal financial obligations prior to applying.
• Prior to the appointment, candidates must present two valid forms of identification. If one of the documents is a state-issued ID or driver's license, it must be REAL ID-compliant.
• At least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: GS-04 1 year of general experience. General experience is progressively responsible clerical, office or other work that indicates ability to perform the work of this position at the GS-4 level. OR 2 years above high school
• GS-05 1 year specialized experience Examples include: collecting demographics and third-party insurance information; verifying third party insurance; greeting patients on the telephone and in person, maintaining record confidentially and safeguarding patient information. OR 4 years above high school
• GS-06 1 year specialized experience equivalent to at least next lower grade level GS5 Examples include: Interview and update pertinent patient information, make appointments for multiple providers, key updated information into patient files including third party insurance information, assessing the patient's need for routine, urgent or emergent care and taking appropriate action.
• Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP).

Nice To Haves

• Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Responsibilities

• Interviews patients to obtain demographic and insurance information, initiates new health records or coordinates reactivation of existing records, assists patients with completing RPMS registration forms areas.
• Determines patient eligibility per IHS guidelines, verifies Certificate of Indian Blood or tribal documentation, Identifies patients requiring pre-certification or prior authorization.
• Verifies Medicaid, Medicare and private insurance coverage, maintains and updates alternate resource information in RPMS, identifies coverage limitations and benefit requirements.
• Obtains signature for alternate resources and Contract Health Services, prepares and processes assignment of benefits forms, secures prior approvals and pre-certifications.
• Maintains, verifies and corrects RPMS data for accuracy, coordinates with medical records and nursing staff and completes daily/monthly inpatient census (202 report).

Benefits

• Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Medical Support Assistant Total Compensation | Pay (ihs.gov)
• Review our benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed