Patient Registration

Fairview Health Services•Prior Lake, MN

1d•Onsite

About The Position

Fairview has an immediate opening for a Patient Registration Representative to join our Primary Care team in Prior Lake, MN. This is a 0.6FTE (48 hours per two week pay period), benefits-eligible opening. Clinic Hours of Operation are Monday–Thursday: 6:30AM–6:00PM and Friday: 6:30AM–5:00PM. NO WEEKENDS! As the first point of contact for patients and visitors, the Patient Registration Representative plays a vital role in creating a welcoming experience while ensuring accurate and efficient registration, scheduling, and financial processes.

Requirements

High School graduate or equivalent
Completion of medical terminology course or equivalent experience and education

Responsibilities

Greets and welcomes patients into the clinic.
Verifies, registers and schedules patients with accuracy and efficiency.
Verifies insurance and demographic information.
Reviews and maintains patient accounts, secures financial arrangements on self-pay balances prior to and during patient appointments.
Registers and verifies insurance and demographic information with the patient according to established guidelines.
Verifies patient insurance coverage, eligibility, contract group number, effective dates and coverage, correct insurance, and billing address.
Informs patients of insurance coverage co pays or self-pay policy and documents in patient account for front desk staff.
Monitors patient balances on patient accounts and informs patients of outstanding balances to ensure appropriate financial arrangements.
Researches and facilitates patients questions and concerns according to established guidelines and procedures.
Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures, and standards.
Actively participates in creating and implementing improvements.
May occasionally answer in-coming calls from patients or internal team members to assist in patient care.
Schedules appointments for patients with specified clinician according to scheduling guidelines, patient’s needs, and availability of clinician.