Medical Support Assistant (Advanced)

Veterans Health Administration • Murfreesboro, TN

6d • Onsite

About The Position

The incumbent serves as an Advanced Medical Support Assistant (AMSA) in the Care in the Community Section (CITC), Department of Veterans Affairs, Tennessee Valley Healthcare System. The AMSA, GS-6 is responsible for performing a variety of administrative and clerical duties and is the liaison between the nursing staff, social workers, clinics/labs/OR, and physicians in their assigned area and customers both internal and external to the medical center. The incumbent serves as an Advanced Medical Support Assistant (AMSA) in Community Care who is responsible for assistance to Veterans providing a smooth process for the management of his/her appointments as well as support work in connection with the care and treatment given to the Veterans by performing a variety of support duties that facilitate the work of an interdisciplinary coordinated care delivery for specialty care, working in collaboration with the appropriate clinic, develops and maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies.

Requirements

• Must be a U.S. Citizen to apply for this job.
• Complete all required steps in the process.
• Complete an online assessment.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the "Required Documents" section of this announcement.
• Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week.
• As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period.
• Citizenship. Be a citizen of the United States (U.S.).
• High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7407(a).
• One year of experience equivalent to the GS-05 level.
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers.
• Advanced knowledge of the technical health care process. Including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care.
• Administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Nice To Haves

• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Responsibilities

• Work that requires a practical knowledge of computerized data entry and information processing systems
• Setting priorities and deadlines
• Participating and providing input in problem solving on operational issues or procedures in team meetings
• Performing administrative follow up actions
• Evaluating patient information and clinic schedule lists to determine whether a patient is vested
• Educating providers about shared patients who may be receiving care at multiple VA's or in the community, the medical facility's organization and services, rules and regulations governing eligibility and treatment, practical knowledge of the standard procedures, medical records, medical terminology
• Scheduling, canceling, re-scheduling patient appointments and/or consults
• Entering no-show information
• Monitoring appointment requests from multiple electronic sources
• Participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic
• Monitoring both inpatient and outpatient appointments in areas of responsibility
• Verifying and updating demographics and insurance information when patients check-in for appointments
• Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED